Issue with Fiverr Gig Video Thumbnail Displaying Incorrectly.

[rafaycreates]

Hey there, Fiverr community!

I'm a new seller on Fiverr, and I had a concern regarding the video thumbnail of gigs. Recently, I posted my gig video and made a specific part of the video the thumbnail of the gig. However, upon looking at it from a buyer's perspective, I noticed that my thumbnail is not visually fitting in the thumbnail section.

Interestingly, when I click the play button, the thumbnail appears fine. I'm not sure how to fix this issue, and I'm hoping someone can help me out. Can anyone please guide me on how I can make my thumbnails fitting & visually appealing from a buyer's perspective?

(The Size of the Video: 1920x1080)

Thanks in advance for your help!

[uk1000]

If you look at the gig image guidelines you can check the aspect ratio it probably uses:

https://www.fiverr.com/support/articles/4410883326481-Gig-image-guidelines-Making-the-most-of-your-Gig-image?segment=seller

That says a recommended image size is 1280x769
That's about 1.664:1. So it's probably cropping the video thumbnail so it's about 1.664:1
so if your video is 1.78:1 you could check that the text in it doesn't go outside a 1.664:1 area of it (or an area slightly less than that to be sure).

Edited April 24 by uk1000

[filusaad]

Image Size Guide in pixels (px)
Recommended image size	1280x769 px, 72 Dots Per Inch (DPI)
Minimum size	712x430 px

 

This is the Fiverr recommended size, you can change the size of the image and reupload the video again and hopefully, it will be fixed.