rafaycreates Posted April 24 Share Posted April 24 Hey there, Fiverr community! I'm a new seller on Fiverr, and I had a concern regarding the video thumbnail of gigs. Recently, I posted my gig video and made a specific part of the video the thumbnail of the gig. However, upon looking at it from a buyer's perspective, I noticed that my thumbnail is not visually fitting in the thumbnail section. Interestingly, when I click the play button, the thumbnail appears fine. I'm not sure how to fix this issue, and I'm hoping someone can help me out. Can anyone please guide me on how I can make my thumbnails fitting & visually appealing from a buyer's perspective? (The Size of the Video: 1920x1080) Thanks in advance for your help! 4 1 Link to comment Share on other sites More sharing options...
uk1000 Posted April 24 Share Posted April 24 (edited) If you look at the gig image guidelines you can check the aspect ratio it probably uses: https://www.fiverr.com/support/articles/4410883326481-Gig-image-guidelines-Making-the-most-of-your-Gig-image?segment=seller That says a recommended image size is 1280x769 That's about 1.664:1. So it's probably cropping the video thumbnail so it's about 1.664:1 so if your video is 1.78:1 you could check that the text in it doesn't go outside a 1.664:1 area of it (or an area slightly less than that to be sure). Edited April 24 by uk1000 5 1 Link to comment Share on other sites More sharing options...
filusaad Posted April 24 Share Posted April 24 Image Size Guide in pixels (px) Recommended image size 1280x769 px, 72 Dots Per Inch (DPI) Minimum size 712x430 px This is the Fiverr recommended size, you can change the size of the image and reupload the video again and hopefully, it will be fixed. 4 1 Link to comment Share on other sites More sharing options...
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