olivia_nz Posted September 23, 2020 Share Posted September 23, 2020 I cant verified my ID bcs the app camera options not open. How i fix that? 13 Link to comment Share on other sites More sharing options...
donnovan86 Posted September 23, 2020 Share Posted September 23, 2020 Maybe restart your device? 9 Link to comment Share on other sites More sharing options...
muktadirshoaib Posted September 23, 2020 Share Posted September 23, 2020 You can change your device or fix your phone camera.Thanks 8 Link to comment Share on other sites More sharing options...
olivia_nz Posted September 23, 2020 Author Share Posted September 23, 2020 Also l do change device and my camera work perfect 8 Link to comment Share on other sites More sharing options...
abirsiddiqui Posted September 25, 2020 Share Posted September 25, 2020 I can’t verify my ID because the app camera options not open. I do change my phone device for fixing the camera issues, but the result is the same. I tried from Laptop but the id verification SMS through cell number or QR code scanning is not working. Other mobile verification is working. I informed Fiverr support two times for facing this bug issues but no reply since 10-12 days. My Id temporarily disabled. Please, anyone, suggest me 7 Link to comment Share on other sites More sharing options...
oijens91 Posted October 4, 2020 Share Posted October 4, 2020 I have the same issue. I’ve tried restarting the phone, and tried with 2 other phones. Same issue 5 Link to comment Share on other sites More sharing options...
diniftikhar Posted October 27, 2021 Share Posted October 27, 2021 still having same problem on my IPhone X in 2021. Normally camera is working fine but doesn't work in verification process. 5 Link to comment Share on other sites More sharing options...
shehlamsiddiq Posted February 1 Share Posted February 1 I have the same issue I have tried this many times but still the camera access issue is showing .I already restart my device but this is not working . anyone help me 5 Link to comment Share on other sites More sharing options...
purecopy Posted March 21 Share Posted March 21 Still not working in 2023!!! I have 14 days to verify my ID or my account gets restricted. Any solutions to this?? 3 Link to comment Share on other sites More sharing options...
ilijadobre Posted April 4 Share Posted April 4 (edited) I have the same problem with my phone. When I reach the point to take a photo of an ID I get a message that Fiverr needs camera permission. But when I want to give it camera permission there is no option for camera permission for the Fiverr app... Simply there is no Fiverr app to choose from the list of all apps. I will try with a different device, but after reading your comments I'm not hopeful. Anyone can offer a solution to this? Edited April 4 by ilijadobre 1 Link to comment Share on other sites More sharing options...
ilijadobre Posted April 5 Share Posted April 5 19 hours ago, ilijadobre said: I have the same problem with my phone. When I reach the point to take a photo of an ID I get a message that Fiverr needs camera permission. But when I want to give it camera permission there is no option for camera permission for the Fiverr app... Simply there is no Fiverr app to choose from the list of all apps. I will try with a different device, but after reading your comments I'm not hopeful. Anyone can offer a solution to this? Update: I managed to register my ID by choosing to open a page in a mobile phone browser. I couldn't do that on a Samsung phone, but I managed to do that on a Xiaomi phone. I do not know if that is important but may be due to the phone SW. On Xiaomi phone, I couldn't also register an ID through a Fiverr app. 1 Link to comment Share on other sites More sharing options...
sidra__awan Posted April 5 Share Posted April 5 I have done this by Opening Google settings and giving Google permission to open the camera in the permission option and also trying to have stable internet... 2 Link to comment Share on other sites More sharing options...
typing_machine Posted April 5 Share Posted April 5 I managed to get it done. I deleted the fiverr app on mobile. Then open the fiverr website on mobile browser. Changed it to desktop view and click verifry ID. Changed it back to mobile view on the browser. A prompt showed up to allow camera, click yes and all done. Hope that helps. 3 Link to comment Share on other sites More sharing options...
myloveforwork Posted April 20 Share Posted April 20 my phone camera not getting access to verify id 1 Link to comment Share on other sites More sharing options...
myloveforwork Posted April 20 Share Posted April 20 help me out .... plz Link to comment Share on other sites More sharing options...
raauthor Posted April 23 Share Posted April 23 (edited) I just tried verifying my ID over 2 dozen times. Once the app gets to the part where it has to take a photo of my ID, it says it can't detect it because of lighting. I tried every lighting I could find and it still won't detect my photo. After 2 attempts, it says 'AN ERROR HAS OCCURED.' I am hoping this is monitored by Fiverr because without getting verified I won't be able to access my account. Did anyone else encounter this problem and find a solution? How can I verify my ID another way? Edited April 23 by raauthor Link to comment Share on other sites More sharing options...
ehsan619 Posted May 1 Share Posted May 1 (edited) Super Easy. Follow these steps carefully. Thanks me later. 1. Delete FIVERR app from your mobile first. 2. Open the chrome browser or any browser in your mobile phone. 3. Goto Google chrome browser settings and set camera permissions as 'ask me first' and make sure camera permission is not blocked there. 4. Open Fiverr account in this browser, login there and click on Verify me. 5. Cancel Desktop Site mode, use mobile mode. It will give you same interface as fiverr app. 6. Select option 'I consent' and other options like 'ID or Passport or Driving license'. 7. To take photo, your browser will ask for permission, click on yes and take photo of ID card etc in bright light. Make sure photo is not blur. Retake it again if it is blur. Until it is clear. 5. Now with full face, take a selfie in bright light. And click on submit. 10. While taking these 2 photos, internet must be connected and should me fast. Edited May 1 by ehsan619 Link to comment Share on other sites More sharing options...
ehsan619 Posted May 1 Share Posted May 1 Super Easy. Follow these steps carefully. Thanks me later. 1. Delete FIVERR app from your mobile first. 2. Open the chrome browser or any browser in your mobile phone. 3. Goto Google chrome browser settings and set camera permissions as 'ask me first' and make sure camera permission is not blocked there. 4. Open Fiverr account in this browser, login there and click on Verify me. 5. Cancel Desktop Site mode, use mobile mode. It will give you same interface as fiverr app. 6. Select option 'I consent' and other options like 'ID or Passport or Driving license'. 7. To take photo, your browser will ask for permission, click on yes and take photo of ID card etc in bright light. Make sure photo is not blur. Retake it again if it is blur. Until it is clear. 5. Now with full face, take a selfie in bright light. And click on submit. 10. While taking these 2 photos, internet must be connected and should me fast. 1 Link to comment Share on other sites More sharing options...
arcadesindo Posted May 2 Share Posted May 2 On 4/6/2023 at 5:37 AM, typing_machine said: I managed to get it done. I deleted the fiverr app on mobile. Then open the fiverr website on mobile browser. Changed it to desktop view and click verifry ID. Changed it back to mobile view on the browser. A prompt showed up to allow camera, click yes and all done. Hope that helps. Thank you so much! it works! Link to comment Share on other sites More sharing options...
hollowm13 Posted May 15 Share Posted May 15 On 5/1/2023 at 10:18 PM, ehsan619 said: Super Easy. Follow these steps carefully. Thanks me later. 1. Delete FIVERR app from your mobile first. 2. Open the chrome browser or any browser in your mobile phone. 3. Goto Google chrome browser settings and set camera permissions as 'ask me first' and make sure camera permission is not blocked there. 4. Open Fiverr account in this browser, login there and click on Verify me. 5. Cancel Desktop Site mode, use mobile mode. It will give you same interface as fiverr app. 6. Select option 'I consent' and other options like 'ID or Passport or Driving license'. 7. To take photo, your browser will ask for permission, click on yes and take photo of ID card etc in bright light. Make sure photo is not blur. Retake it again if it is blur. Until it is clear. 5. Now with full face, take a selfie in bright light. And click on submit. 10. While taking these 2 photos, internet must be connected and should me fast. Thank you! Link to comment Share on other sites More sharing options...
samiicee Posted May 17 Share Posted May 17 (edited) Nothing is working. Lol **Edit: Make sure to ALLOW ALL COOKIES Edited May 17 by samiicee Link to comment Share on other sites More sharing options...
x_abdullahm Posted Monday at 01:20 PM Share Posted Monday at 01:20 PM When I try to take a picture the screen becomes white and then it says that it cannot detect my Id Link to comment Share on other sites More sharing options...
x_abdullahm Posted Monday at 01:23 PM Share Posted Monday at 01:23 PM On 4/24/2023 at 12:29 AM, raauthor said: I just tried verifying my ID over 2 dozen times. Once the app gets to the part where it has to take a photo of my ID, it says it can't detect it because of lighting. I tried every lighting I could find and it still won't detect my photo. After 2 attempts, it says 'AN ERROR HAS OCCURED.' I am hoping this is monitored by Fiverr because without getting verified I won't be able to access my account. Did anyone else encounter this problem and find a solution? How can I verify my ID another way? The same problem is coming with me and I just have 13 days left. Link to comment Share on other sites More sharing options...
irvinedanny Posted Monday at 01:58 PM Share Posted Monday at 01:58 PM I got it to work with the numbered steps listed above. The short version is to delete the app first, then go through the phone browser using the desktop view option. After you're done you can reinstall the app. Link to comment Share on other sites More sharing options...
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© Fiverr International Ltd. 2023
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