Cancelation ratio gone up! Problem!

[cebooker]

Hello,

I saw an article saying the mutual cancellations will not effect my cancellation ratio. But i recently cancelled some orders. Then my cancellation ration was 4%. But now it’s 5%. How did this happen? Can you please explain what is considered to calculate the ratio? Thanks.



Cancellations were mutual of course.

[cebooker]

I appreciate if you guys can help.

[emasonwrites]

I might be wrong, but I think where it “doesn’t count” is in achieving levels or maintaining a high percentage when it comes to reviews–though, again, I don’t really know.

[cebooker]

Thanks for your replies guys. I’m sure that all the cancellations were accepted by the buyer. I should contact customer care i think.

[designer_team]

Reply to @cebooker:

it don’t effect your ratings on fiverr system when fiverr review your gig or account to a new level or a new location.

% cancellation ratio in your analytics just show what(%) orders you cancelled in sum orders got

[xpertmarketer]

It still counts in your cancellation ratio. It just doesn’t effect your ratings negatively. That’s what I understood from the email I received from Fiverr.