cebooker Posted July 20, 2014 Share Posted July 20, 2014 Hello,I saw an article saying the mutual cancellations will not effect my cancellation ratio. But i recently cancelled some orders. Then my cancellation ration was 4%. But now it’s 5%. How did this happen? Can you please explain what is considered to calculate the ratio? Thanks.Cancellations were mutual of course. Link to comment Share on other sites More sharing options...
cebooker Posted July 20, 2014 Author Share Posted July 20, 2014 I appreciate if you guys can help. Link to comment Share on other sites More sharing options...
emasonwrites Posted July 20, 2014 Share Posted July 20, 2014 I might be wrong, but I think where it “doesn’t count” is in achieving levels or maintaining a high percentage when it comes to reviews–though, again, I don’t really know. Link to comment Share on other sites More sharing options...
cebooker Posted July 20, 2014 Author Share Posted July 20, 2014 Thanks for your replies guys. I’m sure that all the cancellations were accepted by the buyer. I should contact customer care i think. Link to comment Share on other sites More sharing options...
designer_team Posted July 20, 2014 Share Posted July 20, 2014 Reply to @cebooker:it don’t effect your ratings on fiverr system when fiverr review your gig or account to a new level or a new location.% cancellation ratio in your analytics just show what(%) orders you cancelled in sum orders got Link to comment Share on other sites More sharing options...
xpertmarketer Posted July 22, 2014 Share Posted July 22, 2014 It still counts in your cancellation ratio. It just doesn’t effect your ratings negatively. That’s what I understood from the email I received from Fiverr. Link to comment Share on other sites More sharing options...
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