A buyer placed a direct order and then wanted to cancel it within half an hour.

[me_abhisheksen]

It was early morning when a buyer placed a direct order

and then wanted to cancel it, within half an hour,

as he wanted it to be done within "5 minutes" ASAP.

 

While my Gig description clearly say  "Please discuss before placing an order" in the very beginning.

Also, the minimum deliver date is two days.

 

I saw everything after I waking up. 

Also, one of the video file is missing that he instructed me to use in edit.

 

So my question is what is my fault in all this?

And will I be penalized for this? I mean in terms of gig ranking and clicks/impression?

 

 

 

Edited April 18, 2023 by me_abhisheksen

[me_abhisheksen]

It was early morning when a buyer placed a direct order

and then wanted to cancel it, within half an hour,

as he expected it to be done within like "5 minutes" ASAP.

 

While my Gig description clearly says  "Please discuss before placing an order" in the very beginning.

Also, the minimum deliver date is two days.

 

Obviously, I was offline, and asleep while all these happened.

I found one of the video file is missing that he instructed me to use in the edit.

 

So my question is what is my fault in all this?

And will I be penalized for this? I mean in terms of gig ranking and clicks/impression?

 

I have messaged him, he haven't replied yet.

I am a little bit anxious now. 

[sunboatrecords]

Perhaps, it's best to offer them cancellation through the resolution center and contact support to take this off your stats.

The terms of your gig have to be respected.

If you become or are eligible for the “Seller Plus” program, you will be able to get the “Request to Order” feature, which prevents buyers from placing a direct order without contacting you.

Good luck!

[me_abhisheksen]

Should I accept his cancellation request and then contact the support.

[omniks]

55 minutes ago, me_abhisheksen said:

Должен ли я принять его запрос на отмену, а затем связаться со службой  поддержки.

Yes, and then contact support to update your statistics

[venonusa]

6 hours ago, me_abhisheksen said:

It was early morning when a buyer placed a direct order

and then wanted to cancel it, within half an hour,

as he expected it to be done within like "5 minutes" ASAP.

 

While my Gig description clearly says  "Please discuss before placing an order" in the very beginning.

Also, the minimum deliver date is two days.

 

Obviously, I was offline, and asleep while all these happened.

I found one of the video file is missing that he instructed me to use in the edit.

 

So my question is what is my fault in all this?

And will I be penalized for this? I mean in terms of gig ranking and clicks/impression?

 

I have messaged him, he haven't replied yet.

I am a little bit anxious now. 

better cancel the order! and when the order is cancelled contact Fiverr CS asking to remove that "cancel" from your performance.

[grayprogrammerz]

NOT your mistake, so NO punishment

cancel order, after contact Customer Service, ask to remove "completion rate" penalty in analytics

[wizard_of_oz]

agree. on cases where it was obviously not our error, or the order was not suitable for the client, fiver should not calculate that cancellation in your performance.

contacting support team should do the job.

 

the fiverr team also told me that they prefer that i keep my gigs open, and let them help me, if a buyer makes a mistake order, rather than having the other option of "closing" the gigs for automatic order. (this is something you can do)