whiteturtle1988 Posted April 16 Share Posted April 16 (edited) Guys, Good day to everyone, hope no one has the same situation as it did with me. The Fiverr customer service team cancelled the order that was fully completed after I asked them to help me resolve the dispute with the buyer. My programmes are still on the buyer's PC, but i have only a suspended account + a cancelled order. About 5 days ago, I faced problems with the buyer. After 20 days of creating a huge project that consisted of 2 programmes and submitting the project, - buyer starts telling me that the project doesn't suit him and he will cancel the order. After searching for a solution, I noticed that there was no way to find it, so I wrote to the support team to open the dispute and help us solve our question. First 2 days it was ok: the support team told me to send the instructions to their receiver; to try to negotiate by ourselves; + asked me to send proofs that the programmes are fully functional. I've done everything. And the next time i'm receiving messages to my email, I see: "Your order with .... was cancelled by our customer service team. To review the reason for this cancellation, click here. " But there wasn't even a proper link where i could read the reason! After that, I opened my Fiverr account, and it was suspended! The most ridiculous thing will be soon. The Fiverr customer service team told me that everything was because of my violations. 2 of my gigs, that were on the platform for almost a year and were checked by approve system broke the "Services that infringe third parties’ terms of service". I really didn't know about it. Who reads the regulations if everything is fine and the gig's approval system allows your gigs. I want to underline that exactly at the same part of this regulation there is a description of the penalty in this case:"Gigs that are flagged for violations of third parties terms of service will be removed from the marketplace. " + something else: "Do not post, offer, or ask for services that infringe third parties’ terms of service. " (https://www.fiverr.com/community/standards/prohibited-services) It means that the normal solution in this case should be just a gig deleted, + I'm the same way gilty as the buyer. Am i right? There is one more very important thing (not the last): WARNINGS. Fiverr says: How our warning system works: If it’s your first warning, you will be reminded of Fiverr’s Terms of Service. Repeat violations may result in account suspension. A second warning of the same type will result in account suspension. A second warning of a different type for leveled sellers will result in account demotion. Three warnings of any type will result in your account being suspended. But i have never received any warnings before! I hope that your attention to my situation will help to reconsider the solution of my situation humanity way. + What is your advice? Edited April 16 by whiteturtle1988 1 2 1 Link to comment Share on other sites More sharing options...
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