Jump to content

Can I, as a seller, edit a review?


Recommended Posts

Hello everyone, this is my first post on the forum, I hope I have selected the right category. Anyway, I'm having a bad experience with a buyer, but being a brokie I can't cancel / ignore orders, the thing is I can't see the review being left if I don't leave one first, I want to leave a review as transparent as possible however at the same time I don't want to be an a*****e, so I would plan to leave a 5 star review and if necessary lower it later, I know that is not the way to do things but I would like to avoid bad reviews on my profile, I always give 100% effort and so far I have never had a negative interaction, I only have few reviews, but they are all 5 star.

  • Like 13
  • Thanks 1
Link to comment
Share on other sites

Posted (edited)
15 minutes ago, uiuxtanim said:

As far as I know there is no way for a seller to change his review once it's given to a buyer.

I'll be as transparent as possible then, I don't want more people to get fooled by this dude, thank you for answering!

Edited by itsmarchegiano
  • Like 9
  • Thanks 1
Link to comment
Share on other sites

1 hour ago, itsmarchegiano said:

Hello everyone, this is my first post on the forum, I hope I have selected the right category. Anyway, I'm having a bad experience with a buyer, but being a brokie I can't cancel / ignore orders, the thing is I can't see the review being left if I don't leave one first, I want to leave a review as transparent as possible however at the same time I don't want to be an a*****e, so I would plan to leave a 5 star review and if necessary lower it later, I know that is not the way to do things but I would like to avoid bad reviews on my profile, I always give 100% effort and so far I have never had a negative interaction, I only have few reviews, but they are all 5 star.

Edit: I contacted other sellers that interacted with this guy and told me the same thing, he just comes up with a bunch of excuses to not pay, eventually Fiverr will auto-accept the order, unless he asks for a revision, which is exactly what he did, he's basically trying to scam me and his page where he posts our work it's full of images with the watermark still on them.

  • Like 10
  • Sad 2
  • Up 2
Link to comment
Share on other sites

Posted (edited)
40 minutes ago, itsmarchegiano said:

Edit: I contacted other sellers that interacted with this guy and told me the same thing, he just comes up with a bunch of excuses to not pay, eventually Fiverr will auto-accept the order, unless he asks for a revision, which is exactly what he did, he's basically trying to scam me and his page where he posts our work it's full of images with the watermark still on them.

Asks for a revision / straight up refuses the delivery, or whatever it is, I honestly have no idea what the buyer UI looks like*

Also by "our" work I mean other sellers.

Edited by itsmarchegiano
  • Like 10
  • Confused 1
Link to comment
Share on other sites

As a seller it is of course impossible to edit a buyer's review. Even, after a buyer leaves his review, he has no access to edit his review. But buyer can request to fiverr support team to change the review. :classic_smile:

  • Like 9
Link to comment
Share on other sites

12 hours ago, itsmarchegiano said:

what he did, he's basically trying to scam me and his page where he posts our work it's full of images with the watermark still on them

Try sending screenshots of that to customer support.

  • Like 9
  • Thanks 2
Link to comment
Share on other sites

Posted (edited)
1 hour ago, proconsultn2035 said:

NO. You can't. Requesting your client to do so is against Fiverr's TOS. 

It's a review so just accept it. But if you honestly feel it wasn't fair, you may try approaching support with your screenshots. 

That's not what I said, I'm not requesting my client to do anything. I'm just saying that I'm having a really bad experience with a client but I wanted to avoid leaving a bad review to them because they might change their review based on mine, and I don't want that.

Edited by itsmarchegiano
  • Like 7
  • Thanks 1
Link to comment
Share on other sites

4 hours ago, itsmarchegiano said:

they might change their review based on mine

They'd have to go to customer support for that.

However, if they see your negative review, they can leave you a bad private feedback, and that one's worse than a public review.

  • Like 6
  • Congrats! 1
Link to comment
Share on other sites

1 hour ago, catwriter said:

They'd have to go to customer support for that.

However, if they see your negative review, they can leave you a bad private feedback, and that one's worse than a public review.

Ok.. what the hell are private feedbacks?

  • Like 6
  • Up 1
Link to comment
Share on other sites

7 minutes ago, itsmarchegiano said:

Damn, how does this affect me / my gig?

Private reviews count towards your BSR, also known as your Buyer Satisfaction Rating. The private reviews of new buyers count more than those of buyers who have been on Fiverr longer because Fiverr wants to retain new buyers.  

Read this:

 

Edited by vickiespencer
  • Like 7
  • Thanks 1
Link to comment
Share on other sites

7 minutes ago, vickiespencer said:

Private reviews count towards your BSR, also known as your Buyer Satisfaction Rating. The private reviews of new buyers count more than those of buyers who have been on Fiverr longer because Fiverr wants to retain new buyers.  

Read this:

 

Gotcha, thank you so much!

  • Like 6
Link to comment
Share on other sites

14 minutes ago, nomanmalik432 said:

How to remove negative Review ????

It depends on what your client wrote on the review, if they wrote an honest review it will not be possible to remove it.

  • Like 3
  • Thanks 1
Link to comment
Share on other sites

Reviews can't be removed. They are an indication of what type of experience customers had with you. If we could remove reviews we dislike, everyone would have 5 stars across the board. Reviews are final, unless the buyer did something against the terms of service. I checked your profile and the negative review you have doesn't break the rules.. 

  • Like 4
  • Sad 2
Link to comment
Share on other sites

2 hours ago, nomanmalik432 said:

How to remove negative Review ????

The best thing to do is give great customer service so you do not get a negative review. Your motto is, "I place a high value on customer satisfaction."  And yet your buyer said you were rude. 🤔

It will take 60 to 90 days to get back to where you were in the search before this review was given to you. 

Edited by vickiespencer
  • Like 2
  • Sad 1
Link to comment
Share on other sites

On 4/16/2023 at 5:01 PM, itsmarchegiano said:

That's not what I said, I'm not requesting my client to do anything. I'm just saying that I'm having a really bad experience with a client but I wanted to avoid leaving a bad review to them because they might change their review based on mine, and I don't want that.

A review means you rate your experience consuming a service or product. So rate your experience with the client accordingly. 

  • Like 1
  • Up 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...