Account Hacked - Paypal Claim disabled my account. What happens to ongoing work??

[ojthompson972]

I unfortunately had both my Meta Business and Fiverr account hacked yesterday. 

I woke up to a £300 gig ordered on Fiverr and an SMS from Paypal saying suspicious activity. I confirmed with paypal it was suspicious and also notified the innocent seller that it wasn't me who placed the order. 

I spoke with the seller and cancelled the gig. But, now my account has been temporarily disabled because the suspicious activity was alerted to Paypal. Fiverr said this went against their guidelines!! 

Now my account is disabled. I have ongoing gigs I've purchased and need to liaise with the fiverr members about the work. 

How do I get my account back again? Seems crazy that I've been disabled just because I confirmed to paypal it was suspicious! 

[miiila]

The disabling should be temporary, to "quarantine" your account  until Fiverr could investigate and make sure that there's nobody controlling your account and causing harm. Keep calm and keep in touch with support. Maybe also ask them to notify your sellers for you. If you can't use Fiverr's ticket system "from inside", you can contact them through email, support@fiverr.com, I think, but you should be able to google that.

I hope everything will be back to normal for you soon, so super annoying, this kind of thing! 🍀

[ojthompson972]

Thanks for the insight Miiila! 

Yeah, really stressful day, but hoping it's all sorted as soon as possible. Been a member for over 5 years and not had this happen before. I'll contact support through their email as I've contacted them on the support form 11+ hours ago and not heard anything back yet. 

 

Fingers crossed!