Request to order feature has stopped working

[jakaria_abedin]

Hi, I have set up the "Request to order" feature on my Gig. But, I've noticed that this feature has stopped working since today and I am getting orders directly from the package where I did not send any customized offer to the buyer.

I assure you that I have set the schedule for 7 days, starting from "12:00 am to 12:00 am (24 hours)", with the target audience being "All customers".

Is anyone facing the same issues?

[ashik_arifa]

Same here! I have opened a support ticket and they replied as follows:
 

Hi, 
Thanks for following up.
 
It does seem the option to purchase is showing.
 
I'm creating a technical ticket for our Fiverr Tech Team. They will review your support request ticket and work on resolving the issue for you. This may take some time to resolve on our end, but we will keep you updated on their progress.
 
Once the issue is resolved, one of our support team members will update this request with the feedback received from our tech team. Thanks for your patience with this technical issue, and we apologize for any inconvenience this may cause you.

Edited April 14, 2023 by ashik_arifa

[adnanhossain5]

i am also facing same problem

 

[dylesto]

It is now only available for seller plus premium.