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Buyer buys a gig, but just says Hello and nothing ever again?

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I had a buyer to buy my gig for basic tutoring of various subjects. In the seller directions email she wrote hello, I have sent her messages to please let me know what basic she wants to know as I have instructed in the gig, right after they purchase. She has never replied to any of my messages. Has anyone had that to occur and how to handle it? I guese a mutual cancellation, but what if she doesn’t reply period, then it could not be mutual? I’m not sure what to make of this, but I know it will mess up my score 😦

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