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Payment withdrawal issue


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Recently, I tried withdrawing some amount form my fiverr account to payoneer. upon which I got an error saying something along the lines of "withdrawal failed please contact support", I did exactly that but the thing is payment hasn't reached payoneer and not even in my fiverr account. It shows payment as "In process". I tried asking support but got told that "dedicated team is already reviewing the situation and will provide a solution as soon as possible". It's been more than 12 hours since this issue occured and I'm still waiting for some update. Any advice would be appreciated.

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