My account is being reviewed

[blessing_jade]

Hi I got an email last week about my seller account being reviewed. And I contacted the support team in hopes to know why and how long the process will take but all I get is an automated response. Any ideas on what to do?

[theratypist]

The only thing you can do is wait for their decision. There is nothing you can do right now that will make the process go faster. Below is the official documentation regarding that in which it can make up to 90 days.

https://www.fiverr.com/support/articles/360014585217-Disabled-accounts

Two kinds of disabled accounts 

Restricted

The account is temporarily restricted.
The customer, either buyer or seller, can access the account, withdraw funds, complete ongoing orders, and review their order history. They cannot place or receive new orders, nor can they communicate with other customers through inbox messages.  seller's Gigs will not show on the marketplace, and buyers will not be able to place new orders. Once an account is temporarily disabled, the customer needs to wait for the trial period (which can take upwards of 90 days) to be completed—to know if the account will be restored or permanently disabled. 

Customer Support can neither influence the result of this review nor can they update the customer on the review's end date. 

 

Permanently Disabled

The account was disabled and will not be restored.
When this happens, the customer cannot log into the account at all, and the reason it was disabled was due to a serious violation of our Terms of Service. Sellers with funds available for withdrawal will need to wait 90 days to withdraw, as described in our Terms of Service.

Sellers will then receive an automatic email that allows them 7 days to withdraw the funds.
Buyers can receive an immediate refund of any funds available on their Fiverr Balance.  

Edited March 26, 2023 by theratypist