[TIP] Thank You Notes: The Art of Getting Repeat Buyers

[musiclover]

When you deliver an order, do you send buyers a “thank you” note/pdf file?



For my mobile gigs, i always send buyers a pdf called “Thank_You_For_Order”. The file consist of a quick “thank you” message, their mobile url & qr code, instructions on how to scan it, changes (describes what changes i’ll do for free and which ones require the purchase of a gig), gig extras’ information and why its beneficial, tip information (a graphical banner i created that’s linked to my tip gig), and a closing message that consist of a graphical banner that’s linked to my fiverr profile.



This file helps me do four things: thank the buyer, upsell them on gig extras, promote my tip gig, and provide my fiverr profile link for future purchases.



Within my package I also include a bonus folder. I think I may test a new strategy where i just add a section to my pdf that says “Bonus”, with a screenshot of the bonus, and if they share my gig socially and provide proof (most likely a screenshot), I’ll send it to them for free. Since Fiverr doesnt allow us to track who shares our completed orders, this may help me to not only see who does, but also give me free advertisement. 🙂



-Nakita

[anarchofighter]

Yeah I always send thank you notes, right Nakita… especially when someone makes a file for me LOL

[musiclover]

Lol! You’re silly. Nearly forgot about that. Lol

[arjayberg]

Hi Nakita,



Can you give me a copy of your “Thank You” page?

I want to grab some ideas from it.

This is sure a great idea.



Thanks for sharing this mate.

[craigscott]

Very good suggestions and insight to good customer service.

[musiclover]

Reply to @arjayberg: Mine are specific to what I do, so they may not help you per say.

[musiclover]

Reply to @andybeasley: Smh. Off topic and considered “spam”.

[Guest cust0mcr3ationz]

Reply to @musiclover: I don’t think the newbies understand that it’s spam.

[musiclover]

Reply to @cust0mcr3ationz: I believe you’re right. They probably think if they don’t post a link, it makes it spam-free.

[arjayberg]

Reply to @musiclover:



I just want to check the lay-out and everything. But if it’s not possible for you, no problem…

[Guest mrspanda]

I write thank you notes!



I hate people that link me to their tip jar… -_- If I feel that you were that good, I’ll personally find that tip jar myself thank you very much!

[musiclover]

Reply to @mrspanda: That’s nice. Lol

[craigscott]

Very good suggestions and insight to good customer service and spamming …lol

[musiclover]

Reply to @craigscott: Lol

[Guest seohut]

Anyway good suggestions

[Guest cust0mcr3ationz]

I don’t write thank you notes. i write thank you messages to each buyer. I write them after a few days to a week after the rating to see if they are happy with the project, need anything else, and want to add anymore service to their project. Some end up ordering more gigs, some save my gig to come back later, and some order a tip. very rarely is a customer a one timer unless it’s a customer who was unhappy, only wanted a test gig, or only had a small project. I love frequent customers.

[voicediva]

Very good suggestion, thanks 🙂

[musiclover]

Reply to @voicediva: Thanks, you’re welcome. 🙂

[vpatupelage13]

as a banker i have huge experience about your problems but i cant teach about that here…but i found a great site about this…they will give you the all answers you need check this site



www.dunbarnotefunding.com

[musiclover]

Reply to @kjblynx: Exactly!

[everlight]

good suggestion indeed…

[Guest nicred]

I have started using a little script I created for completed orders and I have seen a rise in positive feedback repeat buyers and tips. I had incorporated many ideas I learned right here on this forum 🙂 thanks guys you are all so helpful.



(*)

[magellon]

Of course, it is without a doubt that a thank you message is a must in business when someone bought something from you. It also gives you the chance to communicate with your customer on a more casual manner and to start a great rapport which could lead to repeat orders. With that, you can talk about your other Gigs that would help fill their needs. I also offer a free gift when they post a Positive Comment, which complements the Gig they have purchased. Thanks for starting this discussion musiclover, I am sure that it will benefit many () () () () (*)

[freestyldesign]

I’ve never sent a pdf but I have sent follow up messages to my customers thanking them for purchasing, offering to make changes, making sure they are happy with the product/service. Thats also a good time to ask for a tip!

[musiclover]

Reply to @magellon: Offering the free gift afterward is a good idea. You should incorporate one last thing. You should ask buyers to tweet to @fiverrhq and recommend you as a #SuperSeller. I thought about this awhile ago, but never asked any of my buyers. I should’ve done it before V2 (when my orders were consistent).