Cancellation rate auto increasing

[soban007]

Hi, I had 3 orders canceled last month and the cancellation rate was 8%. I didn't get any orders canceled since then but now it's increasing automatically. It's 10% now. What should I do?

Edited March 9, 2023 by soban007

[katakatica]

1 hour ago, soban007 said:

What should I do?

It's likely because you delivered less orders than 60 days from when you cancelled those 3 orders. The system always looks at the past 60 days (I think 60 at least), so if for example, you had an amazing week two months and a week ago and delivered 10 orders, but you only delivered 5 last week, the 'worse' results replaces the better one. 

Basically, all you can do is keep delivering! It's just Math.

[mdabdullah14251]

After 60 days it will be okay.

Thanks.

[venonusa]

5 hours ago, soban007 said:

Hi, I had 3 orders canceled last month and the cancellation rate was 8%. I didn't get any orders canceled since then but now it's increasing automatically. It's 10% now. What should I do?

Starting not cancelling the orders, try speak with buyers to complete all orders.