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Cancellation rate auto increasing


soban007

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Hi, I had 3 orders canceled last month and the cancellation rate was 8%. I didn't get any orders canceled since then but now it's increasing automatically. It's 10% now. What should I do?

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1 hour ago, soban007 said:

What should I do?

It's likely because you delivered less orders than 60 days from when you cancelled those 3 orders. The system always looks at the past 60 days (I think 60 at least), so if for example, you had an amazing week two months and a week ago and delivered 10 orders, but you only delivered 5 last week, the 'worse' results replaces the better one. 

Basically, all you can do is keep delivering! It's just Math.

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5 hours ago, soban007 said:

Hi, I had 3 orders canceled last month and the cancellation rate was 8%. I didn't get any orders canceled since then but now it's increasing automatically. It's 10% now. What should I do?

Starting not cancelling the orders, try speak with buyers to complete all orders.

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