If it is possible to cancel the orders when the sellers submit their project successfully?

[aktharfarvees]

Hello guys, 

If any possibility for cancel the order by customers during the development time or after the projects completion? If yes,

is it also scam by the customers side right? So how can we handle this issue please let me know if you have any ideas... 

 

Thank You! 

[fastadking]

Buyers can start a cancellation at any point during the order, but you must approve or deny it. Yes, some are ego freaks who want to give sellers a hard time. Others are trying to scam free work. And still others are accustomed to Walmart where returned products can be sold to another customer. Sorry, Fiverr sellers create bespoke one of a kind products that cannot be sold to anyone else. 

Normally I politely ask the customer if we can get specific about what they don't like, then I try to fix it or re-do it. Reasonable buyers will work with you. Scammers keep clicking the cancellation button and the modification button demanding a cancellation. 

In some situations, customer service will cancel the order, usually when the buyer initiates a charge back on their payment. In those cases, contact customer service and attach the work you did for the customer. They will usually credit the funds back to your account. 

[aktharfarvees]

5 hours ago, fastadking said:

Buyers can start a cancellation at any point during the order, but you must approve or deny it. Yes, some are ego freaks who want to give sellers a hard time. Others are trying to scam free work. And still others are accustomed to Walmart where returned products can be sold to another customer. Sorry, Fiverr sellers create bespoke one of a kind products that cannot be sold to anyone else. 

Normally I politely ask the customer if we can get specific about what they don't like, then I try to fix it or re-do it. Reasonable buyers will work with you. Scammers keep clicking the cancellation button and the modification button demanding a cancellation. 

In some situations, customer service will cancel the order, usually when the buyer initiates a charge back on their payment. In those cases, contact customer service and attach the work you did for the customer. They will usually credit the funds back to your account. 

@fastadking Hi,

really thanks for your valuable comment, and so helpful to me!❤️