steveeyes Posted July 13, 2014 Share Posted July 13, 2014 When you request a mutual cancellation, seller can type the reason in a block and send. However, buyer is not getting the message. I know this because when I request a cancellation, buyer will contact me and ask me why I’m cancelling. I’m always surprised and ask, did you not get my message. There answer is no. This has happen often enough to report it as a bug. Link to comment Share on other sites More sharing options...
scoban Posted July 13, 2014 Share Posted July 13, 2014 You should report this to the CS team: http://support.fiverr.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
mrproofreading Posted July 14, 2014 Share Posted July 14, 2014 Again, this is another glitch that happens to me regularly. To combat it, I always copy/paste the cancellation note and send it as a message just to make sure. Link to comment Share on other sites More sharing options...
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