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Can buyers see response rate and response time?



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1 hour ago, senorita20 said:

Does fall in response time and rate affect rating?

I don't know if you mean do they affect ranking.

See this page:


That says:


Gig positions are not permanent and can rotate daily. 

There are many factors to take into consideration, some of which may include: 

  • Order cancellations
  • Delivery rate
  • Responsiveness
  • The particular Gig’s maximum number of active orders in the queue, as based on your seller level.  
  • Other Gigs performing at a higher rate.

If other sellers are ranked higher, they may be consistently getting 5-star feedback, delivering on time, communicating quicker,

So it does seem like they can affect ranking based on that.

If you get a buyer and they think that you aren't responding fast enough then they might take that into account when leaving a rating. In the gig ratings shown on the gig page, one of them is "Seller communication level" so a buyer might decide to give a low figure for that if you take a long time to respond.


Can buyers see response rate and response time?

They can only see the inbox avg response time, not the rate. Though if a low response rate (under 90%) causes a seller to lose a level they they'll see the new level.

Edited by uk1000
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