Can buyers see response rate and response time?

[senorita20]

Does fall in response time and rate affect rating?

Can buyers see response rate and response time? How long does it take for ratings to change/update?

Edited February 11, 2023 by senorita20

[uk1000]

1 hour ago, senorita20 said:

Does fall in response time and rate affect rating?

I don't know if you mean do they affect ranking.

See this page:

https://www.fiverr.com/support/articles/360011028318-Managing-your-Gigs

That says:

Quote

Gig positions are not permanent and can rotate daily. 

There are many factors to take into consideration, some of which may include: 

• Order cancellations
• Delivery rate
• Responsiveness
• The particular Gig’s maximum number of active orders in the queue, as based on your seller level.  
• Other Gigs performing at a higher rate.

If other sellers are ranked higher, they may be consistently getting 5-star feedback, delivering on time, communicating quicker,

So it does seem like they can affect ranking based on that.

If you get a buyer and they think that you aren't responding fast enough then they might take that into account when leaving a rating. In the gig ratings shown on the gig page, one of them is "Seller communication level" so a buyer might decide to give a low figure for that if you take a long time to respond.

Quote

Can buyers see response rate and response time?

They can only see the inbox avg response time, not the rate. Though if a low response rate (under 90%) causes a seller to lose a level they they'll see the new level.

Edited February 11, 2023 by uk1000

[senorita20]

Thank you for your response @uk1000

This answers all my queries.