Big, big problem

[prisepromzome]

Hello, I need help too!
Last year my account was blocked (I was a seller and my account was blocked because apparently I had an account created many years before, which I forgot about) and I understood that I have to wait 90 days to be able to withdraw the funds on the account.

Everything is fine and dandy, 90 days have passed, I received an email telling me that once I access the link I have 7 days to withdraw my funds, but big surprise, I no longer have access to my old phone number to add the bank account and finally withdraw the money.

I have already opened 3 tickets to ask for help from fiverr, and they close every request for help on the reason: my account is under review... Only I have already received an email saying that I CAN WITHDRAW MY MONEY.

Who can help me please?

Edited February 7, 2023 by prisepromzome

[prisepromzome]

I can't believe that they really don't want to help me with my problem, it's been a day and I haven't received any answer. Solving the problem is not difficult, I just need to add a new phone number and connect my payoneer account, but when the customer service people don't want to help you, you have no choice!

[prisepromzome]

 

I'm tired of asking for help and always getting the same answer. How can you put my help request on 'SOLVED' if nothing has been solved?

 

I only have 7 days to withdraw my funds, but they don't want to help me to withdraw my funds.

 

[prisepromzome]

And another message exactly the same, so I can say goodbye to the funds I worked for...

[jonbaas]

15 hours ago, prisepromzome said:

so I can say goodbye to the funds I worked for...

Unfortunately, none of us can do anything to help you with this issue. We are not CS, nor do we have any power to influence your Fiverr account.

[mariashtelle1]

Try to reply to the same ticket that was closed and ask to escalate the matter as that’s not what you asked. You are not asking about reactivating you’re account, you are asking about withdrawal. 

[prisepromzome]

Now the problem is that my Bank Transfer Button is not available, "your application is being processed"

but I received an email from Payoneer:

What can I do now?