misscrystal Posted July 11, 2014 Share Posted July 11, 2014 I usually get an answer from customer service within a day but now it’s almost 3 days. It’s kind of important this time too. I know it’s not good to send repeat requests but how long will it take them to answer? Link to comment Share on other sites More sharing options...
misscrystal Posted July 13, 2014 Author Share Posted July 13, 2014 I submitted a duplicate ticket finally after 4 days and it got answered within an hour! <:-P Link to comment Share on other sites More sharing options...
freelancemm Posted July 13, 2014 Share Posted July 13, 2014 If you submit a ticket between about 1AM and 6AM est time it almost within about 5 hours always gets responded to really quickly. In regards to follow-up if the issue isn’t solved in the first response… that’s a whole other story. Link to comment Share on other sites More sharing options...
misscrystal Posted July 15, 2014 Author Share Posted July 15, 2014 thank you for the tip freelancemm! Makes sense if they are in New York. Link to comment Share on other sites More sharing options...
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