I can't early pay out my funds any more

[yossefhassan835]

Can any one help me with this I am finishing orders and doing well after a small fall in the performance but it was as usual and this time I can't Early pay out my funds 

I noticed also that there is a promotion dept like (-1.25$ or something) and fiverr refuses to let me pay it with my credit card 

Any suggestions or same case happens to anyone?? How should I solve this It's URGENT!

[yossefhassan835]

Thanks for your detailed reply 

I did reach out to customer support twice and they didn't give me a clear reason for this they just told me you are not eligible for this and you will be notified once you are again (they want to keep this information private)

And I reached out to pay my dept, they were like no we will take it from your future funds 

I don't know why they do this like sometimes sellers have emergencies and this playing with rules shouldn't be especially after I was reeling on it for a while and I wasn't prepare for such a trouble like this, and they remove the early pay out option without even letting me know So I can be prepared for it

[yossefhassan835]

On 2/4/2023 at 10:49 PM, developer4all said:

If you're having issues with paying out your Fiverr funds, the best way to resolve this is to contact Fiverr customer support. They will be able to look into your account and help you understand why you're unable to pay out your funds, as well as what steps you can take to resolve the issue.

Regarding the promotional discount, it's possible that it is affecting your ability to pay out your funds. You should reach out to Fiverr support to clarify the reason for the discount and see if it can be removed or adjusted.

It's important to note that Fiverr has policies in place to protect both buyers and sellers, and these policies may impact your ability to pay out your funds. If you have any questions or concerns, it's always best to reach out to Fiverr support for assistance.

Thanks for your detailed reply 

I did reach out to customer support twice and they didn't give me a clear reason for this they just told me you are not eligible for this and you will be notified once you are again (they want to keep this information private)

And I reached out to pay my dept, they were like no we will take it from your future funds 

I don't know why they do this like sometimes sellers have emergencies and this playing with rules shouldn't be especially after I was reeling on it for a while and I wasn't prepare for such a trouble like this, and they remove the early pay out option without even letting me know So I can be prepared for it

[farhanecom]

The reason this happens is you are running promoted gig ads. The payment for ads is deducted from your Fiverr balance on the 1st of every month. Your Fiverr balance must have been empty on the 1st, which is why the early payout option is disabled. Attach a credit card to Fiverr and pay this amount. Early payout should be back within a day.

[graphicboomer]

Guys i can't find my early payout option on my revenue too. it's been like this for weeks now. Though i have reached out to fiverr support and they kept telling me "i will be notified when i'm eligible for the option again". I am not running any promotion ads, And my sales didn't drop.

 

Please Help me!

[lainiekleemann]

On 2/23/2023 at 10:38 PM, graphicboomer said:

Guys i can't find my early payout option on my revenue too. it's been like this for weeks now. Though i have reached out to fiverr support and they kept telling me "i will be notified when i'm eligible for the option again". I am not running any promotion ads, And my sales didn't drop.

 

Please Help me!

Same happened to me. I'm not running promotions, I don't owe Fiverr any money, all my stats are at 100%. I wish they would define what they mean by "eligible." Frustrating to have had this option only for it to disappear with no explanation.

[graphicboomer]

7 hours ago, lainiekleemann said:

Same happened to me. I'm not running promotions, I don't owe Fiverr any money, all my stats are at 100%. I wish they would define what they mean by "eligible." Frustrating to have had this option only for it to disappear with no explanation.

It would be really good if they can at least explain the eligibility to us all