Fiverr Response Time ⏱

[maheennadeem814]

Hello to everybody! I do my best to keep active on the Fiverr platform throughout the day (aside from when I sleep) and reply to messages as soon as I receive them (even though I haven't received a single one in days), but it still displays a response time of 8 hours on my profile, and I'm not sure how to handle this. Guys, please lend me a hand!

TIA

[jonbaas]

25 minutes ago, maheennadeem814 said:

Guys, please lend me a hand!

What do you expect us to do?

[theratypist]

Its based on your average response time the past 60 days, you might have responded as late as 8 hours to a past message. The best way to handle that is to respond to any new inquiries as soon as possible, ideally within an hour until it averages out to an hour. You can try to promote your business in social media if you have a business page, if that helps.

Edited January 25, 2023 by theratypist

[maheennadeem814]

1 minute ago, theratypist said:

Its based on your average response time the past 60 days, you might have responded as late as 8 hours to a past message. The best way to handle that is to respond to any new inquiries as soon as possible, ideally within an hour until it averages out to an hour. You can try to promote your business in social media if you have a business page, if that helps.

Thank you so much! I appreciate your help ☺️

[maheennadeem814]

12 minutes ago, jonbaas said:

What do you expect us to do?

Maybe a tip would be helpful? 🙂

[jonbaas]

5 hours ago, maheennadeem814 said:

Maybe a tip would be helpful?

@theratypist offered a great tip. Follow her advice.

[josephine_bela]

You can set an auto reply, this has helped me keep my response rate to one hour. The auto reply works very well, even when you're not online. 

[maheennadeem814]

12 hours ago, josephine_bela said:

You can set an auto reply, this has helped me keep my response rate to one hour. The auto reply works very well, even when you're not online. 

Josephine, i'm grateful. Although it's already set up, auto-reply doesn't, if I'm not mistaken, help us keep the response time. When we contact the client directly, Fiverr automatically counts the one.

[sujanaprodesign]

You can set a loud notification for your fiverr messages so that no messages will not be missed.

 

[kassey_art]

Statistics is updated once every 60 days, do not worry so much, but in fact it does not affect your position in the search engine and few customers look at it 
 

[uk1000]

15 minutes ago, kassey_art said:

Statistics is updated once every 60 days

Dashboard stats are updated once a day (not sure if there's some stats updated at other times) but take into account messages etc. from the last 60 days