Gigs is Not promotable (Unqualified) :(

[artsoldiers]

Hi Friends,

All my clients are happy with my service, and everything is fine but suddenly I got a message that Your gigs are not promotable (unqualified). 
Can anyone suggest how to cope with this situation?

[smartdezigns]

5 hours ago, artsoldiers said:

Hi Friends,

All my clients are happy with my service, and everything is fine but suddenly I got a message that Your gigs are not promotable (unqualified). 
Can anyone suggest how to cope with this situation?

Hi too

You might have been given negative private feedback from your buyers that resulted in unqualifying for promoted gigs!

Deliver quality work even though you have received good ratings or feedback. 

[mentorsweb]

Despite having a consistent ranking of 4.7, no negative feedback, no cancellations, and a high number of repeat orders, my gigs have been disqualified.

I am writing to respectfully express my concerns about the lack of transparency on Fiverr regarding the internal ranking system and its impact on sellers. Despite my inquiries, I have been informed that this information cannot be shared with those it affects (us sellers.

I understand that Fiverr may have concerns about the potential misuse of this information, but as a seller, it would be incredibly helpful to have more information about how to maintain a high-performing gig and avoid disqualification. This would allow us to better understand our performance and make necessary adjustments to improve.

I kindly request that Fiverr consider providing more clear guidelines and information about what qualifies a gig to be promoted and how to maintain this status. This would provide sellers with a fair and equal opportunity to succeed, and I am confident that it would be greatly appreciated.

Thank you for your time and consideration.

[florenciafarkas]

The same thing happens to me, and I don't think I have negative internal feedback since the same clients keep buying my services 🤷‍♀️ This Fiverr not indicating what we are doing wrong or what is not working is ridiculous.

[cmdgwu]

See my own thread - I suspect that they are pushing out some kind of changing-roulette system—meaning if there are too many promotable Gigs some have to pause for a time period while others can be promoted. Also possible that they are taking into account the amount of impressions coming from outside - others perhaps are doing Google Ads on their Gigs, who knows. 

[artsoldiers]

9 hours ago, cmdgwu said:

there are too many promotable Gigs some have to pause for a time period while others can be promoted. 

Yes, I think you are right, it can be a valid reason. 

[bmcdesign]

This happen to me several times, but how do i make it promotable again is by promoting my gig to social media audience and bring them to Fiverr and make use of buyer request which is no more available.

[mentorsweb]

On 1/20/2023 at 8:25 AM, artsoldiers said:

Yes, I think you are right, it can be a valid reason. 

Then why don't they say this instead this is what I got on my ticket:

Quote

These criteria are based on internal performance metrics and cannot be disclosed.

 

[artsoldiers]

Yes I am totally agreed. Seller should have knowledge about the reason so that we can improve in this case.

Edited January 25, 2023 by artsoldiers

[lalitsdmittal]

It happen, you just need to wait and complete your other orders, contact old clients for more work and satisfied with the work. you will get the ranking soon

[nahid1042000]

Yes, I think you are right, it can be a valid reason. 

[sadekmiah30]

maybe you got hidden bad reviews .. 😞

[artsoldiers]

I don't think so, but it May be, I think, we should be aware about the issue like customer experience or gig quality so that we can improve it in right way.  It will be very helpful for seller. 

[fogi]

I am also confused, I've been promoting my gigs since it became available. There were never any issues.

All my stats are maxed out, 5.0 gig rating, and meet every metric possible as a level 2 seller.

I have not made any modifications to my gigs recently, apart from changing some tags.

No recently cancelled gigs, no unhappy customers.

Yet, all of a sudden, all my gigs became Not promotable (Unqualified). 

Customer service is unable, or unwilling to tell me what metric I do not meet, and refers me to canned "How to write a gig" articles.

I would appreciate any meaningful responses. If my gigs were great for 12 years, not sure what changed from Fiverr's end. If there are new requirements, it would be helpful to communicate the change, so I can play by the rules.

It's been like this for about 2 weeks now. 

Edited May 21, 2023 by fogi
Additional info

[sadekmiah30]

8 hours ago, fogi said:

I am also confused, I've been promoting my gigs since it became available. There were never any issues.

All my stats are maxed out, 5.0 gig rating, and meet every metric possible as a level 2 seller.

I have not made any modifications to my gigs recently, apart from changing some tags.

No recently cancelled gigs, no unhappy customers.

Yet, all of a sudden, all my gigs became Not promotable (Unqualified). 

Customer service is unable, or unwilling to tell me what metric I do not meet, and refers me to canned "How to write a gig" articles.

I would appreciate any meaningful responses. If my gigs were great for 12 years, not sure what changed from Fiverr's end. If there are new requirements, it would be helpful to communicate the change, so I can play by the rules.

It's been like this for about 2 weeks now. 

there is 2 reviews one you can see another hidden reviews only fiverr system can read it.

[geulaproduction]

I've been experiencing the same. Gigs are fresh and awesome with stellar reviews. But after reading this all I can think about is that yeah fiverr really is just making people take breaks and in the mean time the best course of action is to hit old customers back up for more work . 

 

[rajat2910]

It has been 2 months since my gig is not promoting and impressions and clicks are decreasing. Not I am trying to update my gig with tags and keywords to find out which can work for ranking.

CS also not answering why it happen.

[hh_rana]

On 1/19/2023 at 11:29 AM, artsoldiers said:

Hi Friends,

All my clients are happy with my service, and everything is fine but suddenly I got a message that Your gigs are not promotable (unqualified). 
Can anyone suggest how to cope with this situation?

Hi @artsoldiers, Just keep providing quality work and this should happen very soon.

[danukz]

Having the same problem for me, Looking for an answer