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Request to reset security question

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Hello world, I really need help with Fiverr security question, I have contacted the Fiverr Support, but it is only the robot replying to me trough mail and there is no reasonable breakthrough with the issue.

The issue is that, I want to withdraw funds on my restricted account, and when it asked for my answer to the security question, I provide the same answer I input on the first day, instead it says incorrect and I am very sure I provided the right answer and th same format I input it the first day.

Now support is not reachable, only robot is replying me.

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