Query Regarding Warning

[socialmanagor]

Hello Everyone!

I have been an active seller here from last 3 months!

Last week, I received a warning that they noticed I have more than one Fiverr account.

I am using only one account and never did any different thing or violated terms. I even created a support ticket for help but couldn't get a clear answer and asked to improve that.

I am very confused about this as I carefully do everything and make sure I don't violate any rules.

If any body can help me it would be great. I am very worried.

[smartdezigns]

15 minutes ago, socialmanagor said:

Hello Everyone!

I have been an active seller here from last 3 months!

Last week, I received a warning that they noticed I have more than one Fiverr account.

I am using only one account and never did any different thing or violated terms. I even created a support ticket for help but couldn't get a clear answer and asked to improve that.

I am very confused about this as I carefully do everything and make sure I don't violate any rules.

If any body can help me it would be great. I am very worried.

Hello too

No one can help you with it! It's your account so only you can help yourself!

Anyhow, you might have opened your account in someone's device (laptop/pc/android) who has his/her FIverr account already?

[schiqoopedia]

Fiverr will send you this warning if
- You have one device and two account 

- Two devices but same internet connection 

- Logged in someone else account on your device even for a short time

There might be other reasons but I know only these. If you did not fall any one of them, then please contact customer support with proofs. 

 

[sadekmiah30]

if you don't have 2 account contact support with proof. i hope they will solve your problem.

[hassam_islam]

Only Solution is you need to ask FIverr customer support 

[socialmanagor]

On 1/13/2023 at 11:03 PM, smartdezigns said:

Hello too

No one can help you with it! It's your account so only you can help yourself!

Anyhow, you might have opened your account in someone's device (laptop/pc/android) who has his/her FIverr account already?

I actually understand that. Therefore, always taken care of it.

[socialmanagor]

On 1/13/2023 at 11:44 PM, schiqoopedia said:

Fiverr will send you this warning if
- You have one device and two account 

- Two devices but same internet connection 

- Logged in someone else account on your device even for a short time

There might be other reasons but I know only these. If you did not fall any one of them, then please contact customer support with proofs. 

 

I actually changed the internet that day. Came to home and used home internet. The same day my brother had his account suspended may b bcz he used the same internet in past. I don't know how bots see it. But, there is no TOS violation in our case.