CS not responding, my account has been restricted.

[whitelaunch]

My account has been under investigation and all gigs have been removed, I submitted a ticket to the customer support team but they are not responding. It's been 24 hours, why?

[catwriter]

Possibly because they have nothing to tell you. Customer support doesn't investigate, a relevant team does, and the investigation can take up to 90 days.

Or they didn't get to your ticket yet because they're receiving way too many these days.

[ximenadesigns]

On 1/12/2023 at 4:07 AM, whitelaunch said:

My account has been under investigation and all gigs have been removed, I submitted a ticket to the customer support team but they are not responding. It's been 24 hours, why?

they will never respond to you. only a AI Bot will reply automated messages. nither fiverr will give any evidence or mention of what terms are violated. fiverr lies when ever restricted or disable account. my account was hacked , i report it to fiverr and they did not do anything. now i am receiving fiverr messages to my mobile number. bombarded with codes and stuff. i think its a waste of time on fiverr. last time i provide them all the evidence and they reply halariously. 

sorry that you are doomed like me and  many others 

[ximenadesigns]

On 1/12/2023 at 4:15 AM, catwriter said:

Possibly because they have nothing to tell you. Customer support doesn't investigate, a relevant team does, and the investigation can take up to 90 days.

Or they didn't get to your ticket yet because they're receiving way too many these days.

thats a lie ,, there is no investigation team whatsoever. all is AI automated bots. they did not mention or provide evidence of what terms are violated. nor do they ask for evidence. and even if you provide them edvidence they simply reply we cant open or see your files. halarious it is. there is no relevant team. 

fiverr algorithim is design to disable accounts that are not doing profit for them or getting any orders. years ago my account was disable , when i provide them evidence fiverr runs away and block me.  fiverr is a waste of time. 

[breals]

1 hour ago, ximenadesigns said:

fiverr algorithim is design to disable accounts that are not doing profit for them or getting any orders. years ago my account was disable , when i provide them evidence fiverr runs away and block me.  fiverr is a waste of time. 

Your comments are clearly based on your own experience as opposed to how the platform actually works.  In all likelihood you were disabled for breaching the Fiverr TOS.   Fiverr does not disable accounts due to lack of sales, it does it because it believes you have done something wrong. 

Based on your tone in this thread you were most likely blocked thereafter due to the way you come across.  

Fiverr may be a waste of time for you, but a lot of freelancers do very well out of it.  These are people that have worked hard to build up their accounts over time and took responsibility for their own success.  They also follow the TOS as they respect the boundaries they work in.