How to reduce the cost of order?

[happywithai]

In case that buyer requires to reduce the cost while order is in progress, how can I do that?

[sunboatrecords]

You can cancel the order and send an offer for the new price.

If the buyer accepts it soon, the cancellation will not count towards your stats.

If I remember correctly, they have to place another order within 14 days for that to happen. I can't find the link to the new policy right now.

Maybe @vickieito has it!

Edited January 11, 2023 by sunboatrecords

[vickieito]

3 minutes ago, sunboatrecords said:

Maybe @vickieito has it!

This is the alert every seller should have seen on their order page (I still see it every time I log in):

[sunboatrecords]

1 minute ago, vickieito said:

This is the alert every seller should have seen on their order page (I still see it every time I log in):

 

It seems like I still have quite the memory.

Thank you, Vickie, from the Ito industries!

Edited January 11, 2023 by sunboatrecords

[happywithai]

Thanks for quick answer.

That make much sense to me.

[vickieito]

2 minutes ago, happywithai said:

That make much sense to me.

Good luck! I like to do the cancelation and the new order together with my buyer in one sitting. This ensures that stats won't be affected (stats are affected until that second order is accepted, so it could affect your ratings on the 15th if you aren't doing the back-to-back cancelation and reordering).

[happywithai]

One question.

Let's say that I canceled current order.

After that, the buyer should send an order or is it okay that I send an offer to buyer?

[vickieito]

4 minutes ago, happywithai said:

After that, the buyer should send an order or is it okay that I send an offer to buyer?

I usually send the cancelation offer when the buyer is ready and instruct them to cancel. Once they confirm, I send the new offer and instruct them to accept it.

I used to send the offer and cancelation request at the same time, but if the steps are done out of order (e.g., the buyer accepts the new order then cancels), you will have to go through Customer Service to have your stats fixed.

The more you control in this process, the less errors there will be. I would send a custom offer every time.

Edited January 11, 2023 by vickieito

[happywithai]

I think that's the best way. 🙂

Thanks for your help.