Fiverr app notification issue

[kinza_asif]

Whenever a client messages me, I do not get any notifications or email until or unless I open the Fiverr app that often leads to late response. This is a serious disadvantage for me because I do not get any notifications and I lose my potential buyers because of late response. 

I have checked the settings and all my message and email notifications are turned on. What is the issue? and how can I resolve it? 

This is my fiverr id: www.fiverr.com/kinza_asif

Edited January 10 by kinza_asif

[smartdezigns]

On 1/10/2023 at 7:31 PM, kinza_asif said:

Whenever a client messages me, I do not get any notifications or email until or unless I open the Fiverr app that often leads to late response. This is a serious disadvantage for me because I do not get any notifications and I lose my potential buyers because of late response. 

I have checked the settings and all my message and email notifications are turned on. What is the issue? and how can I resolve it? 

This is my fiverr id: www.fiverr.com/kinza_asif

Try to log out and log in again! Plus check Notification section from the Desktop version also.