My gig video has 2 weeks being reviewed

[moonstaredits]

Hello! I created a gig, and uploaded the thumbnail and video, but I published accidentally. 

Thing is, I didn't want to publish the Gig without the video, and I know I have to wait for the video to be reviewed in order to publish it. So I paused it.

Now, 2 weeks have passed and the video is still under review by Fiverr's Trust and Safety Team. 

Does it takes that long or is it because it coincided with the holidays? I remember when I uploaded my book trailer gig video, it didn't even take a week to have it approved. Now I'm worried I've done something wrong pausing it. If you know why I'm having this issue, please share your answers. Thank you in advance!

[maitasun]

Unpause your gig and place a ticket asking CS to kindly look into it. Here:

https://fiverr.com/support_tickets/new?source=help_center

Select: Selling on Fiverr —> Gigs —> Gig status —> I still need help (at the bottom of the page).

Once there, don't forget to select the gig that's still under review.

[moonstaredits]

4 minutes ago, maitasun said:

Unpause your gig and place a ticket asking CS to kindly look into it. Here:

https://fiverr.com/support_tickets/new?source=help_center

Select: Selling on Fiverr —> Gigs —> Gig status —> I still need help (at the bottom of the page).

Once there, don't forget to select the gig that's still under review.

Thank you!

[sarapoul65]

thanks for your sharing