paiement_009 Posted January 7 Share Posted January 7 (edited) I placed an order on Fiverr which was cancelled. So I received a balance in my Fiverr account for future transactions. I then made a new order with my balance which was on my Fiverr account. I have a screenshot with the amount at the start. I was charged to my balance for the amount of the transaction. I received a confirmation email from Fiverr via email but without an order number. My freelancer never received the order and it's as if my order did not exist even though I was changed. Do you know what happened? How can i resolve that? Thank you, we appreciate your help! Edited January 7 by paiement_009 Change Link to comment Share on other sites More sharing options...
mariashtelle1 Posted January 7 Share Posted January 7 52 minutes ago, paiement_009 said: Do you know what happened? How can i resolve that? Unfortunately that happens from time to time… But good news it’s solvable. Just open a ticket with support from help page and they will fix it. Just be patient it might take a day or two for them to reply Link to comment Share on other sites More sharing options...
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© Fiverr International Ltd. 2023
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