Got an email from a user, but cannot view because of privacy settings?

[elouai]

I got an email from a user "FRAGGLESROCK"

Subject: "Hello elouai, I found your Fiverr offer being very interesting, but before"



If I try clicking the email I get at the top of the browser "For privacy reasons, this user may not be contacted directly."



Ok, but I cannot even see the email he sent to me.

I am not contacting him, he contacted me.

And it ends with a tease in the subject line 🙂

Yea I think you have a bug, sad thing is I cannot reply to the user at all.



In fact I cannot even see my Gig under my profile



When I check Sales -> My Gigs, its all green, my gig is active.



I wonder what I need to do to fix this.



Sheriff’s Calling out others us not allowed.

[elouai]

Hmmm, Me thinks they need a spam box then.



The Gig problem/bug/error is something else altogether, still waiting on Customer Support for that.

[mark74]

Sometimes you cannot check such messages because buyer’s account has been reported for spam or for the use of prohibited words, so his account has been either temporary blocked/disabled or completely removed.

You’re not supposed to answer that buyer until his account is restored…