Client not providing proper requirements but needs delivery

[freelancerrazi]

Hi, I got a job for less money, but I accepted because I wanted to have more clients. It's a one week job but client asked for 3 days delivery. On 3rd day he asked to extend delivery days to 2 more days to provide more details about the project. Since now delivery date has been extended twice, still did not receive the project details. My concern is , he has been asking for deliver today, now only 8hrs left and no response from client regarding the project requirements. What shall I do to avoid any bad impact on my profile? Plz help.

[sunboatrecords]

@freelancerrazi

With all respect, you have messed up completely.

From the beginning, the order scope must be set in stone and the clients have to provide all requirements.

And why did you agree to a 3-day deadline when you would need a week?

Also, you don't begin an order and say, “we'll figure it out along the way, pal”. It doesn't work like that.

Don't do that again. You will end up hurting your business.

See if you can reason with the client or cancel the order.

Hope this helps.

 

PS. You can also try customer support to cancel the order without hurting your stats. That would only work if the buyer failed to provide all necessary requirements or if the scope of the order changed completely.

Edited January 5, 2023 by sunboatrecords

[sunboatrecords]

5 minutes ago, freelancerrazi said:

and then send him back for more info

Don't do that again, Razi. The clock is ticking, and you don't have the necessary requirements.

How do you even know that you can trust this guy? You have 4 reviews. If you mess up now and get a bad review, it will be unbelievably hard to bounce back.

See what I wrote in my “PS” in my original post. Contact customer support.

Edited January 5, 2023 by sunboatrecords

[freelancerrazi]

1 minute ago, sunboatrecords said:

@freelancerrazi

With all respect, you have messed up completely.

From the beginning, the order scope must be set in stone and the clients have to provide all requirements.

And why did you agree to a 3-day deadline when you would need a week?

Also, you don't begin an order and say, “we'll figure it out along the way, pal”. It doesn't work like that.

Don't do that again. You will end up hurting your business.

See if you can reason with the client or cancel the order.

Hope this helps.

Hi, Thanks for the response. It's like, I have to summarize the contents he has provided in the beginning and then send him back for more info. I can't ask the client for each line details right. 

[freelancerrazi]

I have worked with this client long back. So agreed for less money for customer retention. Now it is becoming hectic to finish the job.

 

[sunboatrecords]

Just now, freelancerrazi said:

I have worked with this client long back. So agreed for less money for customer retention. Now it is becoming hectic to finish the job.

 

You have to initiate the cancellation. You do not have the necessary requirements to complete the order.

Also, if you deliver, there is a chance that you may get a warning on the grounds of delivering incomplete work.

Don't take any chances. It is just one order. You will have more, if you are worth your salt.

[imran579]

Contact customer support!

[freelancerrazi]

7 hours ago, sunboatrecords said:

You have to initiate the cancellation. You do not have the necessary requirements to complete the order.

Also, if you deliver, there is a chance that you may get a warning on the grounds of delivering incomplete work.

Don't take any chances. It is just one order. You will have more, if you are worth your salt.

 

Customer has replied and I have delivered the work. Thanks for your response.

What are the consequences of cancelling the order ? does it effect my profile ? 

[sunboatrecords]

4 minutes ago, freelancerrazi said:

 

Customer has replied and I have delivered the work. Thanks for your response.

What are the consequences of cancelling the order ? does it effect my profile ? 

It affects your order completion rate and visibility on the marketplace for 60 days.

After that, the stats roll-off.

Some orders qualify for cancellation without any repercussions for the seller. That is when the buyer is to blame for whatever problems were there.

It's up to customer support. If you end up cancelling, and you believe that you did everything correctly, contact support and they will assess the situation. 

Good luck!

[freelancerrazi]

28 minutes ago, sunboatrecords said:

It affects your order completion rate and visibility on the marketplace for 60 days.

After that, the stats roll-off.

Some orders qualify for cancellation without any repercussions for the seller. That is when the buyer is to blame for whatever problems were there.

It's up to customer support. If you end up cancelling, and you believe that you did everything correctly, contact support and they will assess the situation. 

Good luck!

Thanks a lot!!