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Sellers, how often do you need to reach out to customer support?
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nicks_voice
I find myself contacting customer support almost daily for things such as removing cancellations from my stats and such, how often do my fellow sellers need to do this as well? I feel like I'm doing it way too much, and feel their should be some more automatic systems in place to detect when an order cancellation shouldn't affect your stats, like when a buyer doesn't submit requirements for over 2 weeks or decides to cancel the order if they change their mind, because I have CS telling me these cancellations shouldnt affect my stats, but they end up doing so anyway and I have to get them manually removed.
Thoughts?
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