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Got news of recent Fiverr Update yesterday.


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If it's about The Lift there's a thread about it here:

I don't think it's really a new feature (it's not extra functions on the site). Maybe some resources, but if you look at the bottom of the linked page (https://www.fiverr.com/cp/the-lift)

it's trying to get you to use Fiverr services to help with your business. So it's a bit of an advert for the gigs in the categories it lists.

Edited by uk1000
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2 hours ago, proconsultn2035 said:

Not "The Lift". Thousands of accounts were banned on New Year's Day

Hey there! This situation happened to me last Sunday (01/01/23). My account is 3+ years and 5-star rated (seller level 2 with hundreds of reviews) and they sent me an automatic message saying my account was under review for "purchasing or selling false services for the purpose of manipulating our rating system."

 

When I tried to find out what was happening, they replied saying my account was "not eligible to be restored", with zero explanations or proof of their allegations. I insisted, and they just stop replying. 

 

This doesn't make any sense. Why would I try to buy reviews when I already have thousands of 5-star reviews? I think I was mistaken for other accounts, but they don't reply and I don't know what to do. This is so unfair and just reveal how "disposable" we are for them. After 3+ years of hard work, they just banned my account without any concrete explanations.

 

Did anyone in this situation was able to solve it? I read something about a mass banning of sellers from Bangladesh who were doing the actions they alleged on this email. Maybe we were mistaken by them? I don't know how this is possible, but that's the only reason I can think of.

Edited by carneiroviq
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33 minutes ago, carneiroviq said:

Maybe we were mistaken by them? I don't know how this is possible

So apparently they were banning all sellers who tried to manipulate reviews, even if it was years ago and even if they are now level 2 sellers. Looks like there were looking into people who bought or exchanged reviews with other sellers when they were starting in fiverr. 

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26 minutes ago, mariashtelle1 said:

So apparently they were banning all sellers who tried to manipulate reviews, even if it was years ago and even if they are now level 2 sellers. Looks like there were looking into people who bought or exchanged reviews with other sellers when they were starting in fiverr. 

Thanks, @mariashtelle1! I never did that either 😅. However, can you let me know where did you get this information? I'd like to investigate more. 

Thank you!

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1 hour ago, carneiroviq said:

However, can you let me know where did you get this information? I'd like to investigate more. 

If you look on the threads in the Bangladesh club (using a private/incognito window) with topics like "If you have previous TOS or standards violation?" that will give more info on it.

If you didn't do anything wrong maybe it's because of some of your buyers and it might be that they're on a list of buyers they think were paid to make fake reviews or were asked to do review exchanges (maybe the system just noticed they were doing some sort of review exchange with them buying from sellers and leaving reviews and those sellers buying from them and leaving reviews). But you could speak to support at support@fiverr.com about it more to try to get your account back if you did nothing wrong.

Edited by uk1000
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