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Buyer request cancels order after delivery/ Customer Service
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Question
keithlashley
I did an order for a buyer and he tried to get me to do things that were not on the requirements. When I told him that we needed to deal with the things that were on the requirements first and then request to cancel the order. I pleaded with him for more time because he wasted mine when he had me wait on him to check the work. I now realized that he was hoping that the wouldn't pay attention to the his cancelation request as it would have automatically completed itself had I not rejected it. I completed the requirements as well as some additional things he had requested. I have been talking to customer support about this for over a month. Customer service has encouraged me first to work with the buyer and the buyer is not responsive. Then eventually they notified me over a week ago that this ticket was being viewed by their relevant "team" but still no word of when or how this will be solved. I want to know how does Fiverr solve these issues as I noticed this does happen often. How long does it take them. I feel that I am in a long "cancel request war" with this unscrupulous person.
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