Should I contact people that had ordered from me before?

[sacredtravis]

Hello Sellers!

I am a new seller and I am trying to grow. I have been thinking on using the "Contacts"  in the "Growth & Marketing" tab to contact customer if they need any new services. Is this a good idea or not? If it is not a good idea what else can I do to start getting more orders and overall more customers to work with me?

[vickieito]

10 hours ago, sacredtravis said:

what else can I do to start getting more orders and overall more customers to work with me?

Hi @sacredtravis, based on my review of your profile and gig:

1. Profile & Gig Descriptions - You talk about yourself but not what you can do for your clients - use more "you" statements and less "Me, my, I" statements. This can also be applied when you are writing your gigs. Don't just list what you can do - speak to your customer's pain points and show them why you are the "solution" and answer to all of their problems.

2. Credibility - You have the "Highly responsive" badge and 5-star reviews.  You are off to a great start. I've never had the "Highly responsive" badge. As you continue to offer quality services and keep your buyers happy, you can gain additional badges (such as the Fiverr's Choice badge and becoming a leveled seller) that will help give you greater credibility and trust with your buyer.

3. Portfolio - Before I had many reviews, my portfolio was what convinced buyers to place orders with me. Take advantage of the gig video, 3 images, and 2 PDFs that you get with each gig to show off your skills and unique selling proposition (USP).

4. Customer Lifespan - I listened to my customers and tailored all 7 of my gigs to cater to their needs. This allowed me to get 4-5 orders from each customer (which is very helpful for getting more customers). As I was closing one order, I would give the buyer the next order via custom offer. This is one way to quickly get orders. Also, by planning with your buyers, you can gain more stability in your orders. I have one customer where we have a years' worth of orders planned out. Some customers don't want to see that far but on your end, you can have a tentative plan for that customer.

5. Repeat Customers - Once you get customers, keep them happy and try to convert them to lifetime customers. This may be hard when you're first starting out because your prices may be lower. You may have to part ways with you previous customers and take on new clients at your higher rates.

These articles may be helpful for you:

https://community.fiverr.com/forums/topic/285033-getting-orders-%F0%9F%91%80-where-are-they-coming-from/

https://community.fiverr.com/forums/topic/286042-%F0%9F%93%88-fiverr-simplified-two-tips-to-selling-more-earning-more/

https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/

[moonstaredits]

1 hour ago, sacredtravis said:

If it is not a good idea what else can I do to start getting more orders and overall more customers to work with me?

I think it is against ToS to contact buyers first, don't know if it still applies if you already worked with them. I don't even remember if it's allowed that, when delivering the order, telling them that you are willing to help with any other job they may have. Read the ToS again and if there's no problem do those things. If not, simply deliver good quality work and be empathic, offer good customer service and communication, and be attentive to any questions or requests a buyer may have. They will feel inclined to order from you again organically.

[max3dmodel]

Four months ago, I wanted to know the answers to this question. But I wasn't active on the forum, so I asked customer support; this is the reply I got.

 

Then I joined the forum, and After joining, I realized that it wasn't a good idea to ask such questions from customer support because you can find so many valuable tips from the forum. I  spent hours reading seller tips articles and made changes accordingly. I also want to thank @vickieito for helping me out. This process took months to show the results. In the end, I completed 13 orders, all from the search results, not from buyer requests (at the time) or briefs. Recently, a reseller made a mess, and I'm still dealing with it. I think I said too much. 😁The answer to your question is NO.

[siddik_111]

Yes you may contact with your old buyers who have placed on your gig before if you have anything new to offer, or if you are giving any promotion/discounts.

Note: please do not spam,

[senorita20]

Yes, you can as long as you stay professional and polite with the client. Clients might block sellers if you are being too pushy. 

[j6nyc6]

No! Even if you've worked with them in the past, it is not okay to send them messages unless they specifically asked you to do so.

 

Example ✔️

Buyer: Hey, please contact me when you are free to work on a new project

Seller: No problem, I'll let you know when my schedule is cleared up.

(Week later)

Seller: I finished the last project I was working on last week. I'm ready to get started when you are.

 

Example ❌

Seller: Hi, Happy New Year! Just wanted to say hi and let you know if you have any work I'm available.

(Buyer didn't ask to be contacted. This message is unsolicited. It only takes a few buyers marking this as spam for it to ruin your Fiverr account.) 

[ads_ionic]

It can be a good idea to contact previous clients on Fiverr, especially if you are trying to grow your business or if you have new services or products to offer. However, it's important to be respectful of your clients' time and attention and to only reach out to them if you have something valuable to share with them. Be sure to personalize your message and explain why you are contacting them. It's also a good idea to ask if they would like to receive future communications from you before sending any additional emails or messages.

[superb_designee]

YES 🙂

[shopifysol]

If your work relation with the previous buyer is great, you can obviously offer them additional services after the order completion but make sure that it is not intended to spam him/ her. If that buyer marks your message as a spam, your Fiverr account could be in danger

[saysanji]

Yes! you should do that. Because to communicate with buyer you can understand what he wants from you. and you can make plan about your work.

[swaybur123]

Yes you can try it.

[silenten1gma]

I believe that YES, you should contact previous clients

try to get feedback from them and offer your services to them once again, they already bought from you so there is a big chance they will do it again

[artsoldiers]

If you have worked with buyer once, then You should contact and remind the buyer about your services in a polite and professional way but remember don't do messages again and again, in this way buyer can feel uncomfortable. If you dedicated and honest with buyer's work, then buyer automatically will give you more work.

[mahbuba_bd]

yes you can connect with them.

[coderhunt]

It is generally a good idea to maintain good relationships with past customers and to stay in touch with them. However, you should make sure that your outreach to past customers is not intrusive or unwanted. If you would like to contact people who have ordered from you before on Fiverr, you should make sure to follow any guidelines or policies that Fiverr has in place regarding communication with customers. In addition, it is important to be respectful of the customer's time and attention, and to only contact them if you have something of value to offer or a legitimate reason for reaching out.

[n_ahidhasan]

Yes, You can

 

[nahid1042000]

Yes. you can

 

[salehpro]

"Follow up" is a goldmine marketing. You already worked with your prospective clients, you've already known his or her character, emotion, feelings, how to become ones happy etc. So, it's more easier to work your previous client than those are new buyers.

Take your decision now what you'll do so far.... 🙂

[mdabdullah14251]

You can keep communication with them for your better performance.

[coderhunt]

Absolutely, get in touch with them and send them holiday and new year's greetings to foster positive relations.

[cryptopromoter]

Yes You can Contact your previous Buyer and tell them about Your services or Gigs .  There won't be any issue But make sure Don't Spam them !

[stefficolbert]

I wouldn't directly ask them why they haven't ordered.

I would use Christmas, New Years, or any other holidays to "pop in and say hi", or maybe even send one of your coupons.

Asking directly comes off as kind of spammy.

[imran579]

Yes, You can.

[brandk]

Yes of course you should contact them and let the Christmas/ New Year Greetings to build good relationship.  

[jareduk]

Completely fine to do so if you've already been contacted them before and you have something new to offer.