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First time I have seen it, it must be new because I check every day. There is a new section on each profile ( as the attachement below): 

In the learn more page there is this entire thing of how easy it to get your money back (if you are a buyer). One thing that concerns me is the following phase :

deliveries that don't allign with your order requirments.

 (Not what the service offer, but YOUR order requiements). 

While late delivery, violation of TOS and non original work can be proven, "not alligned with YOUR order requirments" can't be easily proven. What if the buyer ask for custom wordpress website and buys the basic package that include only template website with up to 3 pages? Your service offers X the client demand Y. Can he/she ask for a refund (from the page apparently is the easiest thing in the world) because they abuse of your service in this case.?Techically, your service even if delivered as promisedl, wasn't alligned with their requirments. 

 or anyone in the Fiverr team can please clearly explain this? How can we protect our business and revenue as a sellers, of this very vague requiment? As it is now, any client I have ever had can claim refund claming "the work wasn't according to requirments", is so vague that is everything and nothing. 

What exactly is my way of proving it was? 

New cancelation policy?

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