New rules for extension requests

[upgradeyourself]

Can someone please explain how the new extension requests work? If there are any anymore?

I noticed that I can't send extension requests anymore - I can only cancel an order. Any link about this change where we can read what has happened?

 

I have multiple situations where Apple or Google might ask to review some client's info, client's app info, or documents and it is impossible to predict how long it will take them to do that.

 

What do we do? How do I make an extension request while me and my client wait for Apple and Google when we can no longer do that?

[vickieito]

9 hours ago, upgradeyourself said:

How do I make an extension request while me and my client wait for Apple and Google when we can no longer do that?

Extensions requests are no longer a part of the Resolution Center. They are now only located below the "Time left to deliver" section of your order page:

Quote

Under this new system, you can now extend up to 60 days at at time (instead of 28 days).

Edited December 3, 2022 by vickieito