order

[freekhan12]

hello, everyone 

 

I have ordered but buyer is not seeing that . he is saying , there is no, delivery for view 

what is it ?as you can see down below 

 

 

 

 

[catwriter]

5 minutes ago, freekhan12 said:

as you can see down below 

 

All we can see from that screenshot is that you have clicked on the delivery button, not whether you have actually delivered something.

Perhaps the attachment(s) you sent didn't go through.

[freekhan12]

I have given everything in delivery option before buyer date 

 

 

[catwriter]

In that case, you can try making a screenshot that shows that you have delivered everything, and send it to the buyer. And if the buyer still has trouble downloading what you've sent them, or if your delivery didn't go through (it happens), you can try sending it again.

[vickieito]

If the buyer is trying to view the order from their mobile device, they won't see the delivery unless they select the "Timeline" tab. It won't show up in the "Chat" tab.

[freekhan12]

how is it possible ?how to check it 

[freekhan12]

hello,everyone 

I am facing a problem ,I have two orders as new . I have also given order but.it does not show in buyer order page 

this is my delivery down below 

[vickieito]

1 hour ago, freekhan12 said:

how is it possible ?how to check it 

On the mobile view of the order, your delivery will be in the Timeline tab:

Quote

 

If your customer is viewing from the Chat tab (the default setting), they won't see the delivery, only your chats. They have to physically click on the Timeline tab to see your delivery.

[williambryan392]

@vickieito is correct. FYI if you ever have issues with an order it's often best to flag these to customer support: support@fiverr.com

Additionally, please only create one topic per issue. I'll hide the other topics now.

Thanks!

[freekhan12]

4 hours ago, vickieito said:

he has seen , there is no, I am show his screenshot 

 

[vickieito]

@freekhan12, how is the buyer's view via Desktop mode? If the buyer still doesn't see anything, it's best that you contact Customer Support as @williambryan392 has suggested. Hopefully you've already reached out to Customer Support. If the order auto-closes tomorrow, the buyer most likely will not be happy. You might want to try to redeliver to see if it wasn't a glitch (this will also extend the buyer's acceptance period).

I advise all of my customers to view their orders on Desktop mode because there tends to be more issues with viewing orders via mobile device.

[freekhan12]

yeah it is right , let me tell my customers 

thanks for the help