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5 hours ago, designer_rahmat said:

Hello Everyone!

I am really happy that I got the auto reply feature. 🥰 It will definitely benefit me a lot. It's in beta now so not everyone has it yet. So those who haven't got it, don't worry about it.

 

Auto Reply feature.png

What is requirements to get this option?

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I got this feature too! Since yesterday or the day before.

Its replies do not count as real responses. Look at the disclaimer at the bottom of its window!

I see no benefit in using it. I already have an elaborate system of quick responses.

I can easily shoot a personalized message that will count towards my response rate.

 

Edited by sunboatrecords
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11 hours ago, markp said:

I can see some ways of making this work but ideally you would be able to set a delay before it responds if you are not available

Definitely.

And, since it doesn't count towards response rate, there should be some easily visible reminder like that red clock symbol on those conversations, it's too easy to not notice that there are still messages that you didn't "really" respond to, as it is.

I turned mine off, after a few instances where it had kicked in, due to the above, and also, because it's really hard to write up a single reply that's suitable as first response to anything you get, while still being kind of meaningful. So far, Quick Responses, or simply waiting until I can respond in person, serve me better.

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I've got it but won't be using it. As others have said it doesn't help with the response time, I already have a list of tempates and it would be far too generic.

The only thing I can think of is letting them know my sleeping hours so they understand why they may not get an immediate response, but I don't think it's worth it.

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Just now, williambryan392 said:

The only thing I can think of is letting them know my sleeping hours so they understand why they may not get an immediate response, but I don't think it's worth it.

That is how I use it.

Mine says:

Thank you for contacting me. Typically, I am active on Fiverr from 8 am to 9 pm MST. I will be with you soon if you contact me during these hours. If you are messaging me outside of these hours, then more than likely, I am asleep and will get in touch with you first thing in the morning my time.

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I tested this feature last night.

I thought that I would let my American buyers know that I will respond to them during studio hours.

But behold, not a single auto reply was sent for the 3 inquiries that I received while sleeping.

And I found out why:

“Remember: Only some buyers will be able to receive the Auto Reply message during the beta testing period.”

https://www.fiverr.com/support/articles/10092069817617?segment=seller

 

Very disappointing!

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2 minutes ago, vickiespencer said:

Yes. I leave it on all of the time. It is handy for when I am busy.

 

I don't know what to tell you! 

Certainly, we cannot rely on something that is unpredictable.

Right now, it looks that I can turn it on when I leave the studio or go to sleep and hope for the best.

Last night, it had 0% success!

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