designer_rahmat Posted November 17, 2022 Share Posted November 17, 2022 Hello Everyone! I am really happy that I got the auto reply feature. 🥰 It will definitely benefit me a lot. It's in beta now so not everyone has it yet. So those who haven't got it, don't worry about it. 19 1 Link to comment Share on other sites More sharing options...
vickieito Posted November 17, 2022 Share Posted November 17, 2022 Let us know how the feature works for you @designer_rahmat! 13 1 Link to comment Share on other sites More sharing options...
mehedipro Posted November 17, 2022 Share Posted November 17, 2022 5 hours ago, designer_rahmat said: Hello Everyone! I am really happy that I got the auto reply feature. 🥰 It will definitely benefit me a lot. It's in beta now so not everyone has it yet. So those who haven't got it, don't worry about it. What is requirements to get this option? 13 Link to comment Share on other sites More sharing options...
vickieito Posted November 17, 2022 Share Posted November 17, 2022 27 minutes ago, mehedipro said: What is requirements to get this option? As @designer_rahmat mentioned, this is in beta mode, so only a select group of sellers have this option. Check your seller profile. If you don't see it on your profile page, you aren't part of the beta group: Quote 15 Link to comment Share on other sites More sharing options...
sunboatrecords Posted November 17, 2022 Share Posted November 17, 2022 (edited) I got this feature too! Since yesterday or the day before. Its replies do not count as real responses. Look at the disclaimer at the bottom of its window! I see no benefit in using it. I already have an elaborate system of quick responses. I can easily shoot a personalized message that will count towards my response rate. Edited November 17, 2022 by sunboatrecords 20 Link to comment Share on other sites More sharing options...
vickieito Posted November 17, 2022 Share Posted November 17, 2022 I'm with you @sunboatrecords! I would love if this feature could be used as an Out-Of-Office tool that could count towards my response rate (and I could apply it to all messages and all customers). As it stands now, there isn't really a benefit. It can set up false hope in a buyer who might think you are available when you are not. 17 2 1 Link to comment Share on other sites More sharing options...
danno1950 Posted November 17, 2022 Share Posted November 17, 2022 13 minutes ago, sunboatrecords said: I see no benefit in using it. I already have an elaborate system of quick responses. Same here @sunboatrecords. I have a lot of quick responses, and to use this one would set me back. 17 2 Link to comment Share on other sites More sharing options...
markp Posted November 17, 2022 Share Posted November 17, 2022 I can see some ways of making this work but ideally you would be able to set a delay before it responds if you are not available 15 4 Link to comment Share on other sites More sharing options...
miiila Posted November 18, 2022 Share Posted November 18, 2022 11 hours ago, markp said: I can see some ways of making this work but ideally you would be able to set a delay before it responds if you are not available Definitely. And, since it doesn't count towards response rate, there should be some easily visible reminder like that red clock symbol on those conversations, it's too easy to not notice that there are still messages that you didn't "really" respond to, as it is. I turned mine off, after a few instances where it had kicked in, due to the above, and also, because it's really hard to write up a single reply that's suitable as first response to anything you get, while still being kind of meaningful. So far, Quick Responses, or simply waiting until I can respond in person, serve me better. 15 Link to comment Share on other sites More sharing options...
markp Posted November 18, 2022 Share Posted November 18, 2022 Ideally you should be able to set a delay in increments of five minutes and have a flag next to any messages responded to with this so you are made aware of it and don't cause issues with your response rate. 16 2 Link to comment Share on other sites More sharing options...
williambryan392 Posted November 21, 2022 Share Posted November 21, 2022 I've got it but won't be using it. As others have said it doesn't help with the response time, I already have a list of tempates and it would be far too generic. The only thing I can think of is letting them know my sleeping hours so they understand why they may not get an immediate response, but I don't think it's worth it. 13 Link to comment Share on other sites More sharing options...
vickiespencer Posted November 21, 2022 Share Posted November 21, 2022 Just now, williambryan392 said: The only thing I can think of is letting them know my sleeping hours so they understand why they may not get an immediate response, but I don't think it's worth it. That is how I use it. Mine says: Thank you for contacting me. Typically, I am active on Fiverr from 8 am to 9 pm MST. I will be with you soon if you contact me during these hours. If you are messaging me outside of these hours, then more than likely, I am asleep and will get in touch with you first thing in the morning my time. 14 2 Link to comment Share on other sites More sharing options...
sunboatrecords Posted November 23, 2022 Share Posted November 23, 2022 I tested this feature last night. I thought that I would let my American buyers know that I will respond to them during studio hours. But behold, not a single auto reply was sent for the 3 inquiries that I received while sleeping. And I found out why: “Remember: Only some buyers will be able to receive the Auto Reply message during the beta testing period.” https://www.fiverr.com/support/articles/10092069817617?segment=seller Very disappointing! 8 3 Link to comment Share on other sites More sharing options...
vickiespencer Posted November 23, 2022 Share Posted November 23, 2022 7 hours ago, sunboatrecords said: “Remember: Only some buyers will be able to receive the Auto Reply message during the beta testing period.” I seem to remember that only new to you buyers will get the message. I guess Fiverr feels that those who have ordered from you before will know your routine. 11 Link to comment Share on other sites More sharing options...
sunboatrecords Posted November 23, 2022 Share Posted November 23, 2022 28 minutes ago, vickiespencer said: I seem to remember that only new to you buyers will get the message. I guess Fiverr feels that those who have ordered from you before will know your routine. Yes, it is explained in the article. However, I was talking about new buyers! 10 Link to comment Share on other sites More sharing options...
vickiespencer Posted November 23, 2022 Share Posted November 23, 2022 Just now, sunboatrecords said: However, I was talking about new buyers! I wonder how Fiverr chooses which new buyers will get the message. I have had several receive the message even when I was online and busy messaging with another buyer. 8 Link to comment Share on other sites More sharing options...
sunboatrecords Posted November 23, 2022 Share Posted November 23, 2022 Just now, vickiespencer said: I wonder how Fiverr chooses which new buyers will get the message. I have had several receive the message even when I was online and busy messaging with another buyer. There is an option to turn auto-reply on and off! Maybe you had it on. 10 Link to comment Share on other sites More sharing options...
vickiespencer Posted November 23, 2022 Share Posted November 23, 2022 Yes. I leave it on all of the time. It is handy for when I am busy. 8 Link to comment Share on other sites More sharing options...
sunboatrecords Posted November 23, 2022 Share Posted November 23, 2022 2 minutes ago, vickiespencer said: Yes. I leave it on all of the time. It is handy for when I am busy. I don't know what to tell you! Certainly, we cannot rely on something that is unpredictable. Right now, it looks that I can turn it on when I leave the studio or go to sleep and hope for the best. Last night, it had 0% success! 9 Link to comment Share on other sites More sharing options...
vickiespencer Posted November 23, 2022 Share Posted November 23, 2022 It has worked for me a few times. But right now I am OOO for Thanksgiving. 9 Link to comment Share on other sites More sharing options...
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