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I had a seller cancel my order and received refund credits but they are now missing


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I had a terrible experience with a seller and they ended up cancelling my order, I received the  refund in fiverr credits  and seen them in my account but after refreshing the page they are missing! i have contacted customer support with no response, which is quite upsetting that my money is gone and i did not receive a service  or get what i paid for! I have used fiverr on multiple occasions but this last time has been a pretty bad experience and now leaving a bad taste in my mouth. I will not recommend to  friends or colleagues unless this is figured out

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