Fiverr started adding their own questions to orders..

[donnovan86]

 

I just received an order and it seems that aside from my own questions I ask clients, Fiverr started adding in their own questions as well.

I am not sure how I feel about this.. On one hand it might share some relevant info. But at least for the gig that was purchased, these questions have nothing to do with it. This seems just an extra step for clients and I am sure many will skip it. This buyer certainly did..

[melanielm]

Interesting. I'm not sure how I feel about this either. If the questions don't pertain to the order specifically or if they're written in a way that doesn't align with the seller's business or communication style, this would make the gig look worse. I haven't seen this yet, but will definitely keep an eye out.

[shalock]

I think maybe they should be optional, I mean, you can ask from your own custom requirements and sometimes even those aren't filled by the buyers (in my case is because we already talk it through so they prefer to refer to the chat).

Maybe in some fields these are more relevant? I've seen some posts where there are talks about verying the price of a gig depending where its going to be used.

[miiila]

Hm, I'm pretty sure we've discussed this on the forum before, anyone? Or I may have answered those when I bought a Gig myself. Maybe it's random, or they do it by rota, like towards the end of a year, or every x years or so, it might be data for their communication about current trends, or for trend prediction.

[donnovan86]

30 minutes ago, miiila said:

Hm, I'm pretty sure we've discussed this on the forum before, anyone?

I don't know.. I didn't find any topic on this, and I just saw the feature added on the seller side of things.

[miiila]

I could swear I remember those 3 questions having been a topic already. Doesn't matter much, either way, if nothing comes up with search, at least not easily, I tried searching as well, maybe it's too buried, unsearchable, or old, or we're searching not well enough, I was just wondering if it's really something new. But maybe I just mixed something up, or had a prophetic dream 🙂 

 

[catwriter]

13 hours ago, miiila said:

it might be data for their communication about current trends, or for trend prediction.

That makes sense. Fiverr recently offered a report listing current trends.

[adefmade]

On 11/3/2022 at 1:34 PM, donnovan86 said:

 

I just received an order and it seems that aside from my own questions I ask clients, Fiverr started adding in their own questions as well.

I am not sure how I feel about this.. On one hand it might share some relevant info. But at least for the gig that was purchased, these questions have nothing to do with it. This seems just an extra step for clients and I am sure many will skip it. This buyer certainly did..

I checked your forum profile. You should be elected the president of this fiverr forum and community. Just joking lol.😆

[goldenlily]

I would prefer to be able to turn it off, but it’s true that it is probably being used for data collection. I cringe every time I see it because it has nothing to do with my gigs or industry. So I feel for the client who needs to jump through more questions, even if they are optional. It just makes for an awkward experience. I suppose if they are seeing it on every single gig on Fiverr, then they will become used to it eventually.

[melissaharlowvo]

@donnovan86 I kind of feel the same. My order requirements are already tough and grueling. So to add more questions seems a little cruel to my buyers lol! However, I can see the value to Fiverr because they want to collect information. Some buyer requirements may be very limited so Fiverr is not uncovering valuable insights. Perhaps they are also verifying that the order is for legitimate purposes. 
 

For now, buyers haven’t complained so I am letting it ride. I am surprised we didn’t get a notification that they would be adding these questions though. 

[donnovan86]

2 hours ago, melissaharlowvo said:

Perhaps they are also verifying that the order is for legitimate purposes. 

True but people can easily lie..

[frank_d]

They are on the right track by trying to force sellers who aren’t yes experienced enough to look for insights, but the questions they chose are useless.

I understand not being able to cover 15,000 different use cases with just 3 questions.

But they can be vastly improved and still apply to every seller no matter what they offer.

I shared some feedback with the PM a week ago, they seemed to be willing to look into this.

 

[almostfauxreal]

I have no opinion on it whatsoever but I what I can say is that my customers see them everytime they order something from me and it's like 90% not filled out correctly or not at all. Like as if you could see that they wanted to skip them asap.

[melissaharlowvo]

On 2/17/2023 at 2:59 PM, almostfauxreal said:

90% not filled out correctly or not at all. Like as if you could see that they wanted to skip them asap.

Do you require them to answer all the questions in your order requirements?

[almostfauxreal]

55 minutes ago, melissaharlowvo said:

Do you require them to answer all the questions in your order requirements?

No, I have 4 questions and one of them has to be answered. They mostly answer all of my personal questions though in comparison with the automated ones.