Client order directly and after few seconds letter he said he said i order mistakenly, and he want cancel! What should i do?

[jamshadulrafi]

I went to fiverr support and tell the issue for cancelation? is i did it right? in this situation what should i have to do? Please give some suggestion and tips for this type of situation!

[max3dmodel]

The buyer can cancel it without affecting your order completion rate. if he is not canceling the order like this you should contact CS. otherwise, your order completion rate will be affected.

[zodiacpremium]

 I encountered something like this and Help Center solved my problem. You did it right.

[jamshadulrafi]

9 minutes ago, zodiacpremium said:

 I encountered something like this and Help Center solved my problem. You did it right.

in this case is this cancelation can effect on my order completion ratio? and any negative effect on my gig for fiverr algorithm?

[zodiacpremium]

Just now, jamshadulrafi said:

in this case is this cancelation can effect on my order completion ratio? and any negative effect on my gig for fiverr algorithm?

I didnt recieve any effect after, my order completion ratio remained the same. Sadly I don't know about Fiverr algorithm or passive-negative effects.

[bmbgraphic20]

You should contact fiverr customer service as soon as possible and cancel the order. Cancellation of the order by the buyer will seriously affect your account.

[jamshadulrafi]

2 hours ago, zodiacpremium said:

I didnt recieve any effect after, my order completion ratio remained the same. Sadly I don't know about Fiverr algorithm or passive-negative effects.

thanks

[monir_bp]

Contact Fiverr support and they will cancel the order Or you can cancel the order now and contact support if you see it's affected in your profile! 

[nebula_js]

In a situation like this, you will have to calm your buyer down, assure them that they are in a secured platform, while doing that, immediately contact fiverr support team, they will get back to you in 12hours, during that time when the buyer is not calm, it might lead to automatical cancellation by fiverr support, if the buyer keep pressing. So you firstly have to calm your buyer down. When fiverr support get to you after 12hours, then they can do the needful and it won't affect your order completion rate.

I hope this will help?

[jamshadulrafi]

14 hours ago, nebula_js said:

In a situation like this, you will have to calm your buyer down, assure them that they are in a secured platform, while doing that, immediately contact fiverr support team, they will get back to you in 12hours, during that time when the buyer is not calm, it might lead to automatical cancellation by fiverr support, if the buyer keep pressing. So you firstly have to calm your buyer down. When fiverr support get to you after 12hours, then they can do the needful and it won't affect your order completion rate.

I hope this will help?

Yeah. thanks

[jamshadulrafi]

22 hours ago, jamshadulrafi said:

I went to fiverr support and tell the issue for cancelation? is i did it right? in this situation what should i have to do? Please give some suggestion and tips for this type of situation!

@vickieito hi,  sorry for the mention. Want to hear from you about the issue

[strategist_ceo]

Cancel the order. It's upsetting, but it happens occasionally.

[jamshadulrafi]

hmm. But it's better to cancel by fiverr support team

[jamshadulrafi]

4 hours ago, max3dmodel said:

The buyer can cancel it without affecting your order completion rate. if he is not canceling the order like this you should contact CS. otherwise, your order completion rate will be affected.

thanks brother. By the way Fiverr support team cancel the order from their side & my order completion ratio is okay.