knightartist86 Posted October 30, 2022 Share Posted October 30, 2022 When I upload my video for my gig, the video runs perfectly but the thumbnail corrupts with green artifacts. Support didn't help unfortunately. 2 1 2 Link to comment Share on other sites More sharing options...
vickieito Posted October 30, 2022 Share Posted October 30, 2022 (edited) Hi @knightartist86, have you tried selecting another frame for the thumbnail image and seeing if that corrects the problem? Edited October 30, 2022 by vickieito 2 Link to comment Share on other sites More sharing options...
knightartist86 Posted October 30, 2022 Author Share Posted October 30, 2022 Hi vickieito! Yes, I have but the results were the same. 😞 2 Link to comment Share on other sites More sharing options...
vickieito Posted October 30, 2022 Share Posted October 30, 2022 (edited) If you post the video to your gig, I can try to view the video to check if I can see the same problem. If not, it may be a problem with your device - you can try using these fixes mentioned here: https://www.stellarinfo.com/blog/how-to-fix-green-screen-problem-when-playing-videos/ Edited October 30, 2022 by vickieito 2 Link to comment Share on other sites More sharing options...
farhan_sa33d Posted October 30, 2022 Share Posted October 30, 2022 18 minutes ago, vickieito said: If you post the video to your gig, I can try to view the video to see if I'm see the same problem. If not, it may be a problem with your device - you can try using these fixes mentioned here: https://www.stellarinfo.com/blog/how-to-fix-green-screen-problem-when-playing-videos/ Nice @vickieito helpful article. 1 Link to comment Share on other sites More sharing options...
knightartist86 Posted October 30, 2022 Author Share Posted October 30, 2022 @vickieitoThe screen is the same on my phone. which is a different device. ill upload now for you to see. 1 Link to comment Share on other sites More sharing options...
knightartist86 Posted October 30, 2022 Author Share Posted October 30, 2022 @vickieitohttps://www.fiverr.com/knightartist86/create-custom-twitch-emotes you can see it here, Thanks 🙂 1 Link to comment Share on other sites More sharing options...
vickieito Posted October 30, 2022 Share Posted October 30, 2022 Yes, I can see it. That IS strange. Did you try saving the file as a new file and reuploading to the platform? 1 Link to comment Share on other sites More sharing options...
vickieito Posted October 30, 2022 Share Posted October 30, 2022 Maybe you can try saving it to a different file format. It could be that the file is corrupted. I'm not sure why it would just be the thumbnail image though. 1 Link to comment Share on other sites More sharing options...
knightartist86 Posted October 30, 2022 Author Share Posted October 30, 2022 I'll try a new Render and see 🙂 1 Link to comment Share on other sites More sharing options...
knightartist86 Posted October 30, 2022 Author Share Posted October 30, 2022 Tried another but no luck 😞 it was worse somehow xD I'll try again in future. Feels like the auto generating thumbnail tool is having issues, at least with my videos. 1 1 Link to comment Share on other sites More sharing options...
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