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How to handle this type of situation?


asadjatt67
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Some days ago a buyer contact me and we discuss the bussiness on fiver but he told me to get in touch with his team manager and she will further guide me and contact me about bussiness but she is not on fiver. He told me he will give me her mail and we will further discuss about work on mail with her. Is it safe for me to discuss bussiness over other platform rather than fiver. Is it against fiver policy?

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6 minutes ago, asadjatt67 said:

Is it safe for me to discuss bussiness over other platform rather than fiver. Is it against fiver policy?

No, this violates Fiverr's ToS.

Tell your buyer to keep all communication on Fiverr's platform and it's against Fiverr's policy to take conversations off the platform.

If necessary, you can mark the buyer as spam or report them.

This is directly from Fiverr's Terms of Service:

https://www.fiverr.com/terms_of_service

Quote
  • To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
  • Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
  • ...
  • Fiverr does not provide protection for users who interact outside of the Fiverr platform.
  • All information and file exchanges must be performed exclusively on Fiverr's platform.
  • ...
  • Users may not submit proposals or solicit parties introduced through Fiverr to contract, engage with, or pay outside of Fiverr.
Edited by vickieito
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22 hours ago, asadjatt67 said:

Some days ago a buyer contact me and we discuss the bussiness on fiver but he told me to get in touch with his team manager and she will further guide me and contact me about bussiness but she is not on fiver. He told me he will give me her mail and we will further discuss about work on mail with her. Is it safe for me to discuss bussiness over other platform rather than fiver. Is it against fiver policy?

No, this violates Fiverr's ToS.

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