Buyer wants to cancel

[addmefast]

Hey!

So I’ve been selling my method on Fiverr, and my customer bought the method, then when I delivered the order in a PDF, then just about 5 mins later he asks for a refund. "Not working, need refund"

From what I can see, he did not even try my method since it takes 40 mins to just set it up.

So then I replied: “and how is it not working?” to offer him support to set it up, then he replied: "not working please cancel"



He don’t want to even try to set it up, and I have no idea if he is using the method, and just want the money back.

What should I do? And can he just ask Fiverr to refund him like this?

[whitehatseo10]

You need to accept that, as a seller, you’ll be exploited by many buyers, and Fiverr Support is useless.



If you’ll not offer refund, then your rating will be negatively affected…

[misscrystal]

I would just refund his money. It’s only $4 you are losing. That way you can move on. It’s not worth the stress for $4. Even if it was more money it’s still not worth it.

[addmefast]

Great, he accepted to give me the money, but he is saying I did not offer him support.

I can’t stop laughing of this buyer :))

Well thanks everyone lol, I have provided proof in feedback that he did not want support.

[klataza]

yah some buyers are just stupid

[jubrannetworks]

Hi,

Just deny his cancellation because he is being a **** TARD!