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Unable to Get Licensed Stock Photos


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I'm working with Customer Service for this issue, but wondered if anyone had any super secret trick to make it work. Every time I select a stock image for a buyer, I get an error and the licensing doesn't go through... and it posts a watermarked (un-downloadable) image on the order page. So far I've gotten the usual 'clear your cache and try again' advice, which does nothing.

Anyone experience this or have any suggestions? I have a couple buyers who ordered images getting frustrated.

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