Unable to Get Licensed Stock Photos

[melanielm]

I'm working with Customer Service for this issue, but wondered if anyone had any super secret trick to make it work. Every time I select a stock image for a buyer, I get an error and the licensing doesn't go through... and it posts a watermarked (un-downloadable) image on the order page. So far I've gotten the usual 'clear your cache and try again' advice, which does nothing.

Anyone experience this or have any suggestions? I have a couple buyers who ordered images getting frustrated.

[vickieito]

@melanielm - was Customer Service able to help you with this issue?

I'm not familiar with this process. Is this step done when you deliver the order? And does the watermark usually disappear when the order is accepted?