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Delivering Source Files


quiffledesign
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Hey! I've been a Fiverr seller for a while now and work mostly in the field of motion graphics. I always offer the source file as an extra on my gigs. Generally this will be an after effects project file, but could also be a psd or ai file. 

Recently I delivered a source file as part of an order only to discover that the customer was able to download and access the full after effects project file before completing the order. I found this massively concerning as they could easily have just cancelled the order and kept my work. 

I contacted customer support regarding this in which they just said that they put a watermark on images and videos (which are not source files and had nothing to do with anything) but they don't do anything for project files. That was it. That was all they said. 

This is a huge issue.

I wanted to make this post to raise awareness to other sellers to be extremely careful with source files as Fiverr does nothing at all to protect your work. Also if someone could point me in the direction of someone at Fiverr who could address this issue as something needs to be done asap. 

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Hello

I am wondering why are you worried about it because like you said source file was a part of order and you delivered it. Well if it was a part of an order so you definitely will have to submit the source files. And Fiverr cannot do anything about the source files as it's a part of your order. Whenever you will send a source file, buyer will be able to download and see everything in the source file.

Deliver the source files only if it's a part of your order else don't..

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1 hour ago, smartdezigns said:

Deliver the source files only if it's a part of your order else don't..

You didint get it. 

Buyer is able to download the source file before accpeting the order. Whether its the part of the order or not.

1 hour ago, quiffledesign said:

This is a huge issue.

Agreed. Only thing you can do is that you can say that you will send the source file after the order's completion. Which now they have to compromise. And not a good look.

 

I hear you. But not much to do. Imagine doing a non-visual work. What do you do when you deliver some excel files? Its not a problem only for us.

Edited by ozan_erdi
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Hi!

I just work with illustrations so theres no way the buyer can access a source file unless I send it to them. How could they access your original AE files if you sent them just the rendered video? or you send like a project compressed file of sorts?

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1 hour ago, shalock said:

Hi!

I just work with illustrations so theres no way the buyer can access a source file unless I send it to them. How could they access your original AE files if you sent them just the rendered video? or you send like a project compressed file of sorts?

Source files can be part of the order requirements. If delivering the source file is part of the order then you have to deliver it. Fiverr will actually not allow you to deliver without a source file if it is part of the requirements. 

 

Screenshot 2022-10-17 154930.png

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2 hours ago, ozan_erdi said:

You didint get it. 

Buyer is able to download the source file before accpeting the order. Whether its the part of the order or not.

I understood it actually. But its from the start that buyers have an access to the source files before accepting the delivery. Its nothing new!! 

So you people thought that buyers will be able to have an access to source files Only after accepting the delivery then you people misunderstood it wrong I think!

Whenever or whatever you will send to buyer, he will be able to see and have an access to files (if its source files) before buyer accepts the delivery!

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1 hour ago, quiffledesign said:

Source files can be part of the order requirements

I understand that, because I've delivery lots of source files in my orders, what I did not understood is that it was once the delivery is done, I thought it was while working on the order.

15 minutes ago, smartdezigns said:

But its from the start that buyers have an access to the source files before accepting the delivery. Its nothing new!! 

This! Exactly how it works, I understand your concern but thats part of the risk of freelancing in Fiverr, the buyer have access to the files before accepting the delivery and if its a dishonest buyer could trick you, although it can happen not just with source files but with anything that has not the watermark.

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21 hours ago, shalock said:

I understand your concern but thats part of the risk of freelancing in Fiverr, the buyer have access to the files before accepting the delivery and if its a dishonest buyer could trick you, although it can happen not just with source files but with anything that has not the watermark.

Exactly. The reason that I brought this here was to highlight this incredible lack of protection with source files. This is not a risk that any freelancer should be taking ever. Completely giving over your work with only the hope that the buyer will be honest is just crazy. I don't know who buyers are or what they're like so my work needs to be protected. I came here to warn sellers and hopefully so people can brings this to Fiverr also. 

It's a massive oversight in security and intellectual property. Fiverr does not require any real info from buyers which means if they did steal your work, there would be almost no way to prove it. 

The solution would be pretty simple too. Just do not allow for source files to be downloaded until after the order is completed. If there were any issues at that point it would be far easier for the buyer to prove that the seller has not provided the correct file than it would be for the seller to prove that the buyer has downloaded and used their work. 

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16 minutes ago, quiffledesign said:

The solution would be pretty simple too

Totally agree with you, there should be an upload button just for the source files that its realeased once the buyer accepts the delivery.

Maybe we should make a post here:

https://community.fiverr.com/forums/forum/11-product-feedback/

And express our concern to see if they take note of it.

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