I have forgot my security question, CS is asking me to memorize the answer if I want to recover it

[techrservices]

Hi,

I have forgot my security question. I wanted to change my phone number and then I was asked to enter the answer of the security question, I realized that I have forgot the answer. I immediately contacted CS and described them the issue but they are again and again asking me to memorize the answer if I want to recover it. I provided all guessed answers but they said that they are invalid.

 

What is this? I wanted to recover the security ques but they are asking me to provide the same.

Gmail - Fiverr Customer Support - Re_ 8402532.pdf

[techrservices]

See this is new reply which just a copy of previous messages