naseemullah786 Posted September 30, 2022 Share Posted September 30, 2022 Hi All ! I am level one seller. I cancelled one order and therefore my order completion rate was dropped from 100 to 83, then i completed one order and rate increased 83 to 86. Now it automatically decreasing, today dropped from 86 to 80. Why it's dropping undue??? I have one order in queue. 1 Link to comment Share on other sites More sharing options...
kevindwren Posted September 30, 2022 Share Posted September 30, 2022 It's probably because the order that you completed in the last 60 days is much lower than the previous months. So, when it is calculated with the number of cancellation you currently have, it results in a much lower cancellation rate. I don't know the formula and I am not good with number to check that for you, but one thing I know for sure that cancellation rate takes into consideration the number of orders you complete. The less order you complete, the more drastic the impact of the cancellation. 2 Link to comment Share on other sites More sharing options...
cartoon_avatar Posted September 30, 2022 Share Posted September 30, 2022 Order completion rate is calculated over the course of 60 days. The decrease that you are seeing in your completion rate might be due to the reason that you have only completed 80% of your orders in the last 60 days. 1 1 Link to comment Share on other sites More sharing options...
naseemullah786 Posted October 8, 2022 Author Share Posted October 8, 2022 Hi.. I am level one seller. I completed 4 orders in past 60 days and cancel 1 order. My order completion ratio is 83% now. How many order i have to complete before 15 October to increase this ratio above 90%? Please explain as I am worried. Thanks 6 2 Link to comment Share on other sites More sharing options...
barakacap Posted October 8, 2022 Share Posted October 8, 2022 Hello, You have to have at least 9/10 of your orders completed in the 60 day window before October 15th. (this will give you 90% order completion) Because you have 4/5, you have the 83% order completion. 7 Link to comment Share on other sites More sharing options...
naseemullah786 Posted October 15, 2022 Author Share Posted October 15, 2022 Hey! I am a level one seller. I have completed 8 orders and canceled 1 in the past 60 days. Fiverr showing an 89% order completion rate and maybe will drop today from level one. How Fiverr is calculating the order completion rate here? Can anyone explain please? Thanks 4 Link to comment Share on other sites More sharing options...
cartoon_avatar Posted October 15, 2022 Share Posted October 15, 2022 Order Completion Rate = (Number of orders completed in sixty days/Total number of orders in sixty days)*100 % So in your case, Order Completion Rate = (8/9)*100 = 88.888% , which when rounded off gives 89% 3 1 3 Link to comment Share on other sites More sharing options...
naseemullah786 Posted October 15, 2022 Author Share Posted October 15, 2022 Thank you so much. 4 Link to comment Share on other sites More sharing options...
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