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I have completed my second order on fiver..


excelravi
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6 hours ago, excelravi said:

Hay everyone, I have completed my first $30 project I have done my best but the buyer has given me 3.4 ratings. Now what should I do next? 

Hi @excelravi,

The first thing is to address the 3.4 review. The buyer stated that you are hardworking, but need to become better at what you say you can do. Address that concern. Show your professionalism and care for the customer. This will now be a concern for other buyers visiting your gig, so consider that in your response to your buyer. How can you show them that you will deliver them what you promise to deliver?

You should also address that concern in your gigs and profile. Your portfolio should reflect what you can consistently deliver to your buyers. You don't have to be the best but you should be honest and there should be no questions in buyers mind on what you will deliver to them. That way, there are no surprises in their minds when they get the delivery. Take a look at your last two orders - is there a difference in the quality of your deliveries versus the gig videos that you have in your portfolio?

Also, you have spelling/grammar errors in your gig descriptions and gig videos. If you are delivering videos with spelling and grammar errors, that won't make your buyers happy (especially if you are providing subtitling). You are also overusing capitalized letters and have several double spaces in your gig descriptions and profile.

Once you correct those errors in your gig descriptions and video, make sure to put a proofreading check on all of your deliveries as well to ensure that you are delivering excellent work to your buyers. And, if you are making changes to your gig to improve the quality of your services, you can also mention that in your response to the buyer's review.

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You should contact with your client , they may change their review or you have to work more project and and earn 5 star review. You may see my work details. 

 

Edited by Lena
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14 hours ago, dhaka029 said:

You should contact with your client , they may change their review or you have to work more project and and earn 5 star review. You may see my work details. 

Don't forget to send a message to the buyer with the rating. If he knows the team then your account may be suspended.

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I am sorry you had a low review here are some tips to help you prevent such reviews.

  • Be Transparent: Transparency is something many sellers lack.  Be extremely clear with the buyer and in your gig description
  • Set realistic deadline or delivery dates: If the timeframe is not enough for the job, just tell the buyer. If he refuses to place the order, you save your health and a bad review.
  • Update the buyer with job progress: If within the project, you realize you can't meet up with the delivery date, write the client a day or two before the actual date explaining why you can't  meetup. They might get angry but most will understand.
  • Be real with your experience:  Lying about your experience increases the buyers expectation. if you lack experience in the field, Take it off from your Gig description and profile. There are many ways to write attractive selling gig descriptions without including experience.
  • Set realistic expectations and define the scope of the work so the buyer knows exactly what they are getting even before starting the project. Doing so will safe you from a lot of headache and scope creep.
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Sorry that you got a lower than 5 start review,  you should talk to your client, offer them extras, something to make him/her happy and maybe they will consider a better review.  It's always a problem when you have a bad review from the start.   Also, is important to answer to that review in a maner that you are not upset but that you deliver what your promised and tha you are happy to improved and continue working with this client.  Good luck.

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On 10/9/2022 at 7:10 AM, dhaka029 said:

You should contact with your client , they may change their review or you have to work more project and and earn 5 star review. You may see my work details. 

 

9 hours ago, mipiti48 said:

you should talk to your client,

Many times, I wish we had this emoji to place on posts. ➡️ 😳

Contacting your client to question the review they chose to give you could get you a warning on your account! I would take @vickieito's advice and then move on.

 

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@excelravi  It's a shame that your first review isn't what you expected. But consider this.  A 5 star review indicates that you're exceptional at what you do and without fault, sometimes it takes years to get to that standard.  Recognising that you have work to is an important part of becoming a successful freelancer.

You have been awarded an 'average' review which isn't a disaster, but it gives you a benchmark as to how you perform against your peers, and the expectations of your buyers. You now have to look in the mirror and ask yourself, what you're going to do about it? Listening to the advice that @vickieito has taken the time to give you will be a very good starting point. 

Sometimes it takes a lot of courage to admit that you're not where you need to be, so, apply that courage to improving your service and really strive for excellence. 

Good luck!  and don't give up!

What knocks us back, makes us stronger! 

 

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