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What can you do when you got an order, you already agreed to do it but halfway through you can't actually complete it?


cinnalea
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Hello eveyone I recently started Selling on Fiverr as an animator and it has been kinda okay, mostly because the stresses of providing the service that i give in a short time period is too much sometimes. Regardless i came here to ask for help, i got my first client and i finished their first order no problem, however the inconvenient started when i was delivering their second order, they ordered again and at first all was fine because i got more work and i could do what they were asking me to do but halfway through this order, they ordered again without messaging me first (which happened with their second order as well) and ordered 4 more at the same time, all of them being particularly complex to do, reason why i prefer to receive a message to know if i can do it and if have the time etc. At first because i was happy that someone contracted me and i needed the money i thought that i could manage so i said yes to one and delayed accepting the others although in a sense i implied that i was going to make them. We get to now where i'm in the middle of one of the 4 orders which against my better judgement i started, the thing being that i now have work done but is not complete by any means, however it is becoming progressively hard to do for me because of the time limit and my own limitations with the things that must be done and i simply can't finish it. The other problem is that i asked the buyer if we could cancel the other orders (which they stated that they won't do until the order that i'm doing right now is done) and after researching cancellations i learned that cancelling orders affects my ranking and visibility. I'm unaware of the reason why they won't cancel the orders because i've been trying to explain to them that i can't take them right now especially because they became progressively harder since the first one and overall explaining to them my reasons to cancel them. At this point i already accepted to get the hit from 3 consecutive cancellations and i'll be trying to convince them to just cancel them even though i think they believe i will just do them anyway, however i don't know what to tell them about this one order where i managed to get to the middle but that i can't complete. What should i tell them? i am in fact afraid of 4 cancelations right when i'm just starting out and even though i didn't finish the one order, i don't want to get them my work for free because i don't know if they will pay me for it by making another order specifically for this nor i think they will pay the full price for an incomplete job which is understandable but either way i can't finish any of their orders and i will get hit by cancellations either way but what should i tell them to solve this issue?

 

Sorry for the long message and thank you for reading, i would appreciate any response as i am new to all of this and don't know where else to ask.

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6 minutes ago, cinnalea said:

i don't want to get them my work for free because i don't know if they will pay me for it by making another order specifically for this nor i think they will pay the full price for an incomplete job which is understandable but either way i can't finish any of their orders and i will get hit by cancellations either way but what should i tell them to solve this issue?

In this situation the best option is canceling the order by opening a mutual dispute, but If the order isn't canceled there is a chance of getting a bad review from the specific client. That will hurt the most as a new seller...

If the client doesn't agree with opening a mutual dispute for the cancellation, best thing to do would be reaching out the support team regarding this. If you have valid reasons to cancel the order, They will definitly help you out.

Please Visit the resolation center for the current processing order...

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9 minutes ago, akib0079 said:

In this situation the best option is canceling the order by opening a mutual dispute, but If the order isn't canceled there is a chance of getting a bad review from the specific client. That will hurt the most as a new seller...

If the client doesn't agree with opening a mutual dispute for the cancellation, best thing to do would be reaching out the support team regarding this. If you have valid reasons to cancel the order, They will definitly help you out.

Please Visit the resolation center for the current processing order...

Thank you so much for your reply! i will try this method to see if i can insist them to get to agree to cancel the 4 orders. i'm unsure if cancelling 4 orders at a time still can cause a problem but i still don't have any other choice but to cancel them and then to hope that i don't get a bad review for this

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Hi @cinnalea!

3 hours ago, cinnalea said:

which they stated that they won't do until the order that i'm doing right now is done

Did you try to ask to "Extend the delivery date" (you can find the link under the "Delivery Now" button in your order's page).

3 hours ago, cinnalea said:

they ordered again without messaging me first [...] and ordered 4 more at the same time, all of them being particularly complex to do, reason why i prefer to receive a message to know if i can do it and if have the time etc.

This is an online marketplace after all, we should be happy to receive orders at any time 😁 However, everything depends on the service that you're providing and the business plan that you're running. So, if you've decided to assure to your customers a fast delivery (i.e. in order to have a more competitive service) but you can't assure more than 1 (for example) order at a time, here is a useful solution from Fiverr:

  1. Go to My Business and select Gigs;
  2. Click on the gig's title;
  3. Enable "Limit orders in queue".
Quote

Using this feature allows you to control the number of orders you can receive. Once the limit you set is reached, your Gig will temporarily be removed from Fiverr’s search. Disabling this feature returns your Gig to Fiverr’s search (approximately 15 minutes later). - Fiverr

You can find more information on Fiverr Help.

Enjoy your work!

Best,

Michele

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11 hours ago, trombonhero said:

Hi @cinnalea!

Did you try to ask to "Extend the delivery date" (you can find the link under the "Delivery Now" button in your order's page).

This is an online marketplace after all, we should be happy to receive orders at any time 😁 However, everything depends on the service that you're providing and the business plan that you're running. So, if you've decided to assure to your customers a fast delivery (i.e. in order to have a more competitive service) but you can't assure more than 1 (for example) order at a time, here is a useful solution from Fiverr:

  1. Go to My Business and select Gigs;
  2. Click on the gig's title;
  3. Enable "Limit orders in queue".

You can find more information on Fiverr Help.

Enjoy your work!

Best,

Michele

Hello Michele, thank you very much for your reply! i did asked them to extend the delivery dates for the rest of the orders and they agreed, however i asked them if we could extend them around a 1 month time and they adamantly agreed because they told me it would take to long but because this order that i'm having a hard time completing threw my schedule off by a long shot, i can't give them a specific delivery date yet. Also what they asked of me of this next orders is a little bit more complex and hard to do than their two orders before and because i don't want to disappoint them nor do i want to promise something that i might not be able to deliver, i'm unsure if i should do the orders anyway (i've tried explaining to them the complexities of doing the orders and if we could simplify them, however they say that the changes they are asking for are simple to make which sadly isn't the case)

As of the limit orders, i was totally unaware that option was a thing that i could do and i am incredibly grateful for this information, thank you! i will implement it as for the time being i decided to pause my gig temporarily until i get this situation a solution although i don't know if there is a difference between doing one or the other but regardless, thank you again

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